Allocation de credit dans mon compte

This thread is resolved. Here is a description of the problem and solution.

Issue:
You are unable to use the 80,000 credits available in your WPML account.
Solution:
If you encounter this issue, we recommend following these steps:
1. On your site, go to Plugins -> Add New -> Commercial.
2. Unregister WPML by clicking the unregister link.
3. Then, go to https://wpml.org/account/sites/.
4. Delete the existing site key.
5. Go back to Plugins -> Add New -> Commercial on your site.
6. Click the register link. Save the site and give the credits you want.
It should now display and function correctly.

This solution may not be relevant if it is outdated or does not fit your case. We strongly recommend that you review the known issues at https://wpml.org/known-issues/, check the permanent fix version, and confirm that you have the latest versions of themes and plugins installed. If the problem persists, feel free to open a new support ticket at our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 6 replies, has 1 voice.

Last updated by Dražen 1 month, 3 weeks ago.

Assisted by: Dražen.

Author	Posts
March 10, 2025 at 7:50 pm #16798379
sandraB-42	Background of the issue: Dans mon compte WPML, je vois que j'ai 80 000 crédits disponibles. Je veux les utiliser sur mon site hidden link. Symptoms: Je n'arrive pas à utiliser les 80 000 crédits disponibles dans mon compte WPML. Questions: Comment puis-je utiliser mes crédits WPML disponibles ?
March 11, 2025 at 2:37 am #16799164
sandraB-42	je n'arrive pas à utiliser mes crédits dans WordPress, j'ai essayé de vider le cache et de reconnecter le site, mais ça n'a pas fonctionné
March 11, 2025 at 6:52 am #16799504
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, Thanks for contacting us. This is an English support forum, so my replies will be in English. Please try the next approach: - In your website, go to Plugins -> Add New -> Commercial. - Unregister WPML by clicking the unregister link. - Then go to https://wpml.org/account/sites/. - Delete the existing site key. - Then go back to Plugins -> Add New -> Commercial on your website. - Click the register link. Register website and assign credits you wish, . It should show and work fine now. Let me know how it goes. Regards, Drazen
March 11, 2025 at 7:08 am #16799543
sandraB-42	Thanks for the response, it worked but i don't know why it added my old website. also i have a lot of problem with wpml, i will be glad if you assist me to correct them thanks
March 11, 2025 at 8:38 am #16799956
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I am not sure I understand you reply, it seems the credits issue was solved, but you still have doubts / issue with the old website URL? Can you please explain? Sure, we will be glad to help but since we limit 1 issue per ticket to keep things clear, it would best to open new chat/ ticket and report problem you have and we will be glad to further help. Regards, Drazen
March 11, 2025 at 8:53 am #16800030
sandraB-42	thanks for the help, i think it's okay I opened another ticket for the other issue i'm having
March 11, 2025 at 10:02 am #16800631
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, great, thanks. I will be closing this ticket now. Regards, Drazen