[Assigned] asking to translate image titles

Hi there,

I have reviewed the previous chat with Norman and it looks like you were disconnected automatically due to the chat not receiving a response.

Also, I noticed that you are using the 4.7.6 version of WPML, please go to Plugins->Add new->Commercial tab and update to the latest version available.

You can see the latest versions here as well:
https://wpml.org/account/downloads/ (click on Download WPML manually dropdown)

Once you update it you will be able to follow the steps bellow:

1. Go to WPML->Settings
2. Scroll to the bottom of the page and find the section Media Translation
3. Automatically detect best options for translating image texts , make sure this option is set to "OFF"
4. Click on "Setup manually"
5. See my screenshot and mirror the same settings.
6. Create a test page, add a media in it and add translation -- does it still pull the media title, etc?

Let me know your results, please.

Hi,

could you please confirm that you ran the test on a new page after changing the settings? This will help us ensure that the updated setting was already active.

Thank you, and I look forward to your reply.

Best regards,
Marcel

Thanks for the info!

I would eventually also need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

✙ Please add the Links to the […] Edit Screen, the Page/Post where you insert the […] and the corresponding Front End Page/Screen

Best Regards,
Marcel

Hi,

Thanks for the access. I checked several products, such as Blue Cape and Blue Kaftan, and noticed that the images don’t appear during the translation process. They only show up for products that are already completed (marked with the pencil icon).

I also tested newly created products, such as "test". However, I couldn’t fully reproduce the issue there either — the image is visible, but it’s copied 1:1 into the translation. This means no extra translation work is required, since it’s already completed and marked in green.

If an image hasn’t been translated yet and appears missing, you can safely ignore it. Once you save the translation, the information will be copied 1:1 automatically. For example, check the product "test2": the text “profile” was copied over when saving, while “Navy bisht set 1” was already present.

Best regards,
Marcel

Hi Yousef,

Yes, I used a new image that didn’t have a translation yet. While saving, the image name was automatically carried over after the warning appeared. This was for the first image in "test2" the case, so saving was not "blocked".

Could you please leave the affected image area blank and try saving again?

Best regards,
Marcel

Hi Yousef,

I’ll check in with our developers about this and let you know as soon as I have an update.

Best regards,
Marcel