This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where credits assigned to their site are not reflected in the WPML dashboard.
Solution:
If you're facing a similar issue, we recommend you try re-registering your website with a new site key by following these steps:
1. Navigate to Plugins → Add New and click the Commercial tab. Then click Unregister WPML from this site.
2. Once the page loads, click on Register WPML. You will see a message asking you to enter the site key. Click on Get a key for this site.
3. In your WPML account, complete the site key wizard and set it to Production site.
4. Copy your new key and paste it in the Commercial tab. After this, you can delete your old site key in the WPML account.
5. Assign the credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Last updated by 9 hours, 16 minutes ago.
Assisted by: Andrey.
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