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Assisted by: Marcel.

Author	Posts
November 16, 2024 at 4:05 pm #16410945
jeanneK	Background of the issue: I am continuing to work with support person Andreas W. I am unable to respond on the message thread. Andreas mentioned he could no longer log in to our website, and I have sent him a password reset link. We are under pressure to launch an appeal delayed due to translation/function issues. Symptoms: Andreas W. is unable to log in to our website. Questions: Why can't Andreas W. log in to our website? How can we resolve the translation/function issues causing the delay? I have sent him a reset password link
November 18, 2024 at 11:54 am #16414614
Marcel Supporter Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, I've left Andreas a message, and he will follow up with you in the original ticket since it's still open. This duplicate ticket will be closed. Best regards, Marcel