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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 11 replies, has 0 voices.

Last updated by Kor 1 day, 1 hour ago.

Assisted by: Kor.

Author Posts
December 2, 2025 at 6:58 am

niksaM-2

Hello,

I have a problem when adding a bundled product into cart (for example this one hidden link )

When its added to cart it shows the price and quantity correct but when the language is switched, the product thats already in cart gets translated but the price goes to 0€ and this lets customers buy products for 0€.

Can you look this up as its a critical issue?

December 2, 2025 at 7:32 am #17624575

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Here is the ticket. I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

December 2, 2025 at 7:23 pm #17628344

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Sorry, the site crashed when I deactivated and updated some plugins. Could you please share FTP access here so that I can check what's going on?

December 3, 2025 at 4:16 pm #17631669

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. The site is back online. I will check and revert.

December 4, 2025 at 8:02 am #17632799

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Unfortunately, your staging no longer works as shown in the attached screenshot. I will need a snapshot of the site to troubleshoot this further locally. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

Screenshot_2.png
December 16, 2025 at 5:24 pm #17668824

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. It appears that the FTP credentials cannot be used, as I'm getting "Could not connect to server" error (I suspect the server firewall is blocking my access), so I’m unable to continue troubleshooting at this stage, as it could risk breaking the site again.

Could you please update WooCommerce and all other third-party plugins(that are activated) to their latest versions, then retest to see if the issue still occurs?

If the issue persists, may I have your permission to download a copy of your website using the Duplicator plugin? This will allow me to troubleshoot the site locally and escalate the case to our 2nd Tier Support for further investigation.

December 22, 2025 at 10:10 am #17681728

niksaM-2

Hello,

All is updated and still I get issues. You can download whatever you need to fix this issue.

Thank you

December 23, 2025 at 6:37 am #17683888

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I've downloaded a copy of your website and I will check and come back to you as quickly as possible.

December 23, 2025 at 7:25 pm #17685508

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I've checked and I cannot find a solution for this and I will escalate this further to our 2nd Tier Support for further assistance. I will come back to you once I've feedback.

December 24, 2025 at 9:10 am #17686145

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. While preparing a report for our 2nd Tier Support, I attempted to replicate the issue on our sandbox site here:
hidden link

On the sandbox, the page works correctly when switching languages. Could you please check and confirm whether I’ve configured it correctly? You can login using this link hidden link

If possible, please also try replicating the issue on the sandbox site. In the meantime, I will proceed with submitting the report to our 2nd Tier Support using the information I have so far.

December 24, 2025 at 3:11 pm #17686742

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Our 2nd Tier Support team has been able to reproduce the issue, and unfortunately, there isn’t a quick fix available at the moment.

As a temporary workaround, please enable the “Prompt for a confirmation and reset the cart” option under WCML → Settings → Cart, as shown in the attached screenshot.

Screenshot_123.png
December 24, 2025 at 3:51 pm #17686885

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. We have a workaround to make it work without the "Prompt for a confirmation and reset the cart" option.

Please add the following code to your theme’s functions.php file.

add_action( 'woocommerce_cart_loaded_from_session', function( $cart ) {
    if ( ! function_exists( 'WPCleverWoosb' ) || ! is_object( $cart ) ) {
        return;
    }

    foreach ( $cart->get_cart() as $cart_item_key => $cart_item ) {
        // Bundle parent item
        if ( ! empty( $cart_item['woosb_ids'] ) ) {
            do_action( 'woocommerce_restore_cart_item', $cart_item_key );
        }
    }
}, 9999 );