Can't pay - WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to proceed with the payment for automatic translation services because they lack the login information for Stripe. They are looking for alternative ways to pay without using Stripe login information.
Solution:
We recommend the following steps to resolve the issue:
1. Ensure that you have reached the safety limit of €100, which triggers the need for payment before further translations can proceed.
2. Navigate to your pages or posts and select one that requires a lot of content to be translated but hasn't been translated yet.
3. Click the "+" button to add the translation.
4. If you see a message indicating 'not enough credits' with a link to 'Get more credits,' click on this link to be redirected to the payment options.
5. If the issue persists, create a full site backup, update all outdated plugins and themes, especially the WPML plugins, flush all cache memory, and try sending a post/page for automatic translation again from WPML -> Translation Dashboard.

If these steps do not resolve your issue or the solution seems outdated, please visit our known issues page to check for related problems and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket at our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: ATE

This topic contains 7 replies, has 1 voice.

Last updated by Carlos Rojas 1 week, 2 days ago.

Assisted by: Carlos Rojas.

Author	Posts
August 21, 2025 at 1:07 pm #17337608
boukeS	Background of the issue: I am trying to access the link provided in the ticket to pay for the service: https://wpml.org/forums/topic/automatic-translate-wont-work/. However, I don't have login information for Stripe. Symptoms: I can't proceed with the payment because I lack the login information for Stripe. Questions: Is there any other way to pay without using Stripe login information?
August 21, 2025 at 1:24 pm #17337673
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	While one of my teammates takes care of your ticket, I will provide you with the first debugging steps. If not, consider the link provided. Can you please show the screenhost where you get stuck with the translations? There are two safety limits that prevent you from accidentally spending too much and protect us from fraud. These limits occur the first time you spend €100 and €4,000 in one month. If you reach these limits, you will be asked to pay before you can continue translating. At the end of the month, the amount you paid will be deducted from your invoice. Do you see anything like get more credits? So, you should be redirected to the payment option when click on it. To pay for your translation before the billing date and continue translating, follow these steps: 1. Go to your pages or posts and choose one with a lot of content that needs translation but hasn't been translated yet. 2. Click the "+" button to add the translation. 3. If you don't have enough credits, you'll see a message in ATE saying "not enough credits" with a link to "Get more credits." 4. Click that link to go to the payment options. Please let us know how it goes.
August 28, 2025 at 9:28 am #17354087
boukeS	Hi, I don't see this. Can u send me the payment link like support has sent me before. That one didnt work anymore.
August 28, 2025 at 9:54 am #17354376
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos, and I will continue working on this ticket Please provide the site URL where you are experiencing this issue. Looking forward to your message. Regards, Carlos
August 28, 2025 at 11:36 am #17354811
boukeS	The URL is hidden link
August 28, 2025 at 1:10 pm #17355277
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for sharing the site URL. Please share the access credentials to the site in your next message, as I have set it to private so we can review the configuration.
August 29, 2025 at 8:36 am #17357125
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for sharing the credentials requested. I'm consulting this issue with my colleagues and I will get back to you as soon as I get more information.
August 29, 2025 at 8:55 am #17357190
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Please follow these steps and let me know the results: - Create a full site backup - Update all outdated plugins and themes, especially the WPML plugins - Flush all the cache memory - Go to WPML -> Translation Dashboard -> Select a post/page and send it for automatic translation - Check if the pop-up window to pay the 100€ appears now Can you tell me the results of the steps described above?