custom taxonomy filter not working

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the translation of certain elements on the Projects page is not working correctly. Specifically, the buttons using a custom taxonomy ("proj_status") to filter a list of custom posts ("project") are not translating correctly in some languages, showing both translated and English versions.
Solution:
We checked the shortcode [eb5capital_projects] used for displaying the filters. We then configured the option in WPML > Settings > Taxonomies Translation > Status (proj_status) > Translatable - only show translated items. This adjustment resolved the issue.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/menu-language-switcher-7/

Tagged: Custom Work

This topic contains 3 replies, has 0 voices.

Last updated by julineK 3 weeks, 5 days ago.

Assisted by: Kor.

Author	Posts
September 30, 2025 at 6:13 pm #17446137
julineK	We're encountering an issue with the translation of certain elements on the Projects page I shared with you. In the English version, there are three buttons that utilize a custom taxonomy ("proj_status") to filter a list of custom posts ("project"). However, in some of the translated languages, both these "proj_status" taxonomy buttons and the "project" posts they display are no longer translated correctly. For instance, the Chinese version is showing both a translated "proj_status" and the English version. We are wondering if these two issues are related. Let us know what you find out about the language switcher issue. Thanks!
October 1, 2025 at 5:56 pm #17449890
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've checked and I can see that the filter belongs to this shortcode [eb5capital_projects] . Could you briefly explain to me how the filters are created and displayed using the shortcode?
October 6, 2025 at 3:52 pm #17461419
julineK	We use the WordPress function: get_terms() to generate a list of links to filter the feed. See below: $terms = get_terms([ 'taxonomy' => 'proj_status', 'orderby' => 'slug' ]); Let me know what you think. Thanks!
October 6, 2025 at 5:04 pm #17461595
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've configured the option in WPML > Settings > Taxonomies Translation > Status (proj_status) > Translatable - only show translated items. Now it's fixed hidden link . Could you check?
October 16, 2025 at 2:44 pm #17491046
julineK	This solved our issue, thank you so much!