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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is using WPML with the 'Different languages in directories' setting and encounters a blank page on the home page when switching languages, despite the page being translated. Other subpages are functioning correctly.
Solution:
We recommend following the ongoing discussion and solutions provided in an existing support ticket that addresses this specific issue. You can find the relevant information and participate in the resolution process here: https://wpml.org/forums/topic/different-languages-in-directories-setting-issue-2/.
Please mark the current ticket as resolved and continue the discussion in the original ticket to keep the support process streamlined and efficient.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not offer a resolution, please do not hesitate to open a new support ticket at WPML support forum.

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Last updated by Mihai Apetrei 7 months, 2 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
November 13, 2024 at 11:30 pm #16400196

sarahH-26

<b>Background of the issue: </b>
I am using WPML with the 'Different languages in directories' setting on my site. I want to ensure that the home page is accessible in different languages.

<b>Symptoms: </b>
The home page shows a blank page when clicking to switch to another language in the header, even though the page is already translated. All other subpages are working fine.

<b>Questions: </b>
Why is the home page showing a blank page when switching languages?
How can I fix the issue with the 'Different languages in directories' setting?

November 14, 2024 at 8:59 am #16401275

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there,

Thank you for reaching out! I can see that there’s already an open ticket for this issue here where a colleague already responded:
https://wpml.org/forums/topic/different-languages-in-directories-setting-issue-2/

Since this ticket is a duplicate, it would be helpful for you to follow up on the initial ticket rather than opening new ones. This keeps everything organized, and your original ticket can remain a priority.

Can you also please mark this current ticket as resolved?

Thank you for your understanding and patience!

Kind regards,
Mihai Apetrei