[Resolved] Exported XLIFF/ZIP Files Are Empty When Exporting Translations
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to export translation files (ZIP or XLIFF) from their WordPress site using WPML with BeTheme and Muffin Builder. Despite following previous advice to ensure Muffin Builder content was stored as serialized and consulting relevant documentation, the exported files were still coming out empty. Solution: 1. Confirm that Muffin Builder data storage is set to 'Serialized | Readable format' under BeTheme → Theme Options → Global → Advanced. 2. Edit the affected page in WordPress, make a temporary change to the page title, update it, then revert the change and update again. 3. Re-export the translation files. If the issue persists, check the XLIFF file options under WPML → Settings to ensure they are set to default and not excluding content. 4. Verify the translation job status in WPML → Translations to see if it is listed and check its status. 5. If the problem continues, it may be necessary to inspect the site’s translation job queue and XLIFF export logic, focusing on global WPML export settings and any server-level blockers.
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
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Background of the issue:
I’m currently trying to export my site’s translation files, but every time I export a ZIP (or XLIFF) for translation, the file comes out completely empty. I contacted support yesterday, and they asked me to make sure my Muffin Builder content is stored as serialized and not encoded, which I did. They also referred me to this article: https://wpml.org/errata/betheme-bebuilder-content-not-available-in-translation-editor/, but it did not work. The exported files still come out empty. The issue can be seen on this page: hidden link.
Symptoms:
The exported ZIP or XLIFF files for translation are completely empty.
Questions:
Why are the exported translation files empty despite following support's advice?
Is there another solution to ensure the exported files contain the necessary translation data?
Hello there,
My name is Carlos, and I will continue working on this ticket
Please create a temporary administrator user and share the access credentials in your next message, which I have set private. This will allow us to reproduce the issue and check the configuration.
Although I won't make changes on the site, I kindly ask you to confirm you have created a full site backup that you can restore if necessary.
Hello Carlos, Thank you for following up on this matter. Could you please share your Email to create a new admin user, Since i am using wordpress.com all users will be asked for 2-step Verification.
As you can see in this video I created: hidden link it is working correctly. So I suspect that the cause of the issue might be in your OS. Please try with a different computer.
Thank you Carlos, I found the issue is that my default Zipped folder app was windows explorer and for some reason it wasn't showing the files i changed it to 7z and now the files are there.
