Background of the issue:
On hidden link, if you try to filter using the "MARCHÉ" or "LE SERVICE" filters, the results never appear. If you do the same on hidden link, the original English translation, the "MARKET" and "SERVICE" filters work fine. The URLs differ. For example, "Aviation et transport" in French links to hidden link, but "Aviation & Transportation" in English links to hidden link. When I look at the Markets CPT, those are the correct IDs for the different translations. hidden link also uses these filters, and they work properly there.
Symptoms:
When using the 'MARCHÉ' or 'LE SERVICE' filters on the French page, no results appear, unlike the English page where the filters work fine.
Questions:
Why are the filters not displaying results on the French page?
1) Those links don't work if you try to visit them directly. I just grabbed those links by seeing what the markets and services in the filters pointed to. hidden link (and hidden link) doesn't navigate to a new page after filtering; the page uses AJAX to filter and show results.
2) The filters are created in custom theme template files. The markets and services they display are the names of CPTs. In Settings > Post Types Translation, we have these CPTs set to "Translatable. only show translated items." We're using automatic translation (Translate Everything Automatically) with Microsoft's translation engine.
1) Thanks for your reply. I checked the French page and noticed an error in the browser console when using the filters. (500 (Internal Server Error))
2) Please log in to this hidden link">sandbox site and install your theme. After that, please create a test page with these filters to replicate the issue.
If the issue is replicable, please let me know so I can check it and consult our 2nd tier support team if needed.
Please note that custom code is outside the scope of our support, but we will do our best to help you with the issue.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
