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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 36 replies, has 0 voices.

Last updated by Kor 3 days, 8 hours ago.

Assisted by: Kor.

Author Posts
April 29, 2025 at 6:14 pm #16980674

thomasL-104

Background of the issue:
I am trying to get links to work on the translated site (portugues) at hidden link. I was looking in admin strings , they call wp_estate_url_rewrites and translated them. I tried a lot of things but nothing works out.

Symptoms:
Links do not work on the translated site. Properties, cities, or states are not found in another language, and it opens blank and jumps to the English version.

Questions:
How can I get links to work on the translated site?
Why are properties, cities, or states not found in another language?

May 2, 2025 at 4:20 am #16987874

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. You could be translating the wrong string hence causing the issue. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

May 2, 2025 at 3:40 pm #16990213

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I suspect some naming issues with the translated categories. Could you please restore the site from your backup? Then, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

May 5, 2025 at 4:46 pm #16997388

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response. I’ve downloaded the Duplicator package and successfully imported it into my local development site. I’ll review it and get back to you as soon as possible.

May 5, 2025 at 11:39 pm #16998711

thomasL-104

Ok, Kor, just to clear up
I had before - each language for a different domain - this is what it should be, if it's necassary to know
thanks for your efford

May 6, 2025 at 5:19 pm #17002995

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Did you make any changes to your Website? I'm being redirected to this URL hidden link when I try to access your Website.

Also, all Portuguese menu item links work fine over there. For example, hidden link .

Could you check?

May 6, 2025 at 6:52 pm #17003254

thomasL-104

Hi Kor, this is the main site, I didn't make any changes.
This...is not working, as I have each language for a different domain !
hidden link .

the portugues domain I used at this moment immobilienbrasilien.de
also /pt-br/city-municipality/fortaleza-ce/
is wrong because it's not translated in portugues, it should be there /cidade-municipio/fortaleza-ce/

I switched it again to 2 domains, but this links still not working

Also when I use search form at the main site (see screenshot) I got english results even in portugues language

Also the properties have the slug hidden link
which is not translated , it would be hidden link
probably some slugs like on screenshot 292 are not translated

Screenshot(292).png
Screenshot(291).png
Screenshot (100).png
May 8, 2025 at 7:22 pm #17013607

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I will have to escalate this to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.

May 9, 2025 at 12:01 am #17014021

thomasL-104

Thanks Kor

May 15, 2025 at 9:48 am #17036047

thomasL-104

Hi Kor, you guys still looking for a solution?
Just let me know

May 15, 2025 at 10:59 am #17036477

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I have some feedback from our 2nd Tier Support regarding the issue.

The taxonomy slug should be translated via this link: hidden link and/or under WPML > Settings > Taxonomies Translation. Additionally, you’ll need to remove the taxonomies translation for the admin strings from String Translation.

If the language switcher links in the top bar are incorrect, this is likely related to the following known issue: https://wpml.org/errata/wp-residence-main-menu-language-switcher-shows-wrong-urls/

Could you try and let me know how it goes?

May 16, 2025 at 5:31 pm #17043002
thomasL-104

Hi Kor,

I got it translated, Problem is still, that on correct links, the site is not finding the posts (properties), even translated. screenshots post_link01 and 02

Another big problem occured now, when I modificate a post (in my theme are posts properties) and press update, I get a white screen from wordpress.
I disabled all the plugins and the problem is in WPML Multilingual CMS.
screenshots white_screen01 and 02

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/white-screen-when-editing-a-post/

white_screen02.jpg
white_screen01.png
post_link02.jpg
post_link01.png
May 19, 2025 at 7:11 pm #17050339

thomasL-104

Hi Kor, I updated the credentials at this post here:

As for the "White screen while editing a posts", I've split the ticket here https://wpml.org/forums/topic/white-screen-when-editing-a-post/ so that we could follow up.

May 20, 2025 at 7:46 pm #17054489

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I'm checking on this now and I will come back to you as quickly as possible.

May 21, 2025 at 5:39 pm #17058667

thomasL-104

Hi Kor, check here, I translated in the beginning, but it don't keeps the translation, maybe thats important, because I had to translate all slugs in settings and in string - so all double
screenshot 301 I translated it 2 weeks ago,
screenshot 311 is from today

Screenshot(311).png
Screenshot(301).png