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This topic contains 17 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 7 months ago.

Assisted by: Osama Mersal.

Author Posts
October 14, 2023 at 1:37 am #14575987

elofA

I am trying to: review and edit an automatically translated page

Link to a page where the issue can be seen: hidden link

I expected to see: My reviewed and edited translation.

Instead, I got: The old automatically translated version.

October 15, 2023 at 8:57 am #14579001

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) First of all, sorry for the late reply due to a higher workload. I checked this page in all languages, and it seems to be translated correctly.

Would you please provide screenshots of the issue to help me understand it better?

2) It's unrelated to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

October 15, 2023 at 5:24 pm #14580245

elofA

Hi Osama, thanks for reply.
I have fixed the memory issue, logged out and in back to WP Dashboard.
I managed to change the menu item in the translation screen, but the program refuses to accept my edited/reviewed text. Tried many times, but the page shown on my website is still the old (not so good) translation. For instance, the click button is two rows, I have edited the text so it should only be one line inside the click button.

Attached screenshots

best regards,
Elof

This is what is shown the wrong old translation.jpg
Correct edited translation.jpg
October 15, 2023 at 6:29 pm #14580355

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Elof,

Thanks for your update. When visiting this page, I see the string inside the button. (Kindly check the attached screenshot)

Would you please check from a different browser or a private tab? It could be a caching issue.

Best regards,
Osama

2023-10-15_21-26-52.jpg
October 15, 2023 at 6:51 pm #14580445

elofA

You attached screenshots of the German translation 🙂
It's the Swedish that I have a problem with.... and it still doesn't work. But I'll download another browser to see if it helps.

October 15, 2023 at 6:53 pm #14580449

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Elof,

I see the same on the Swedish version. (Please check the attached screenshot)

Best regards,

2023-10-15_21-52-37.jpg
October 15, 2023 at 7:07 pm #14580495

elofA

But the text is wrong! It doesn't match the reviewed page.
It just doesn't update, it still shows the old (bad) translation!
What can I do? Downloaded a new browser (Firefox) still the same problem....

October 15, 2023 at 7:09 pm #14580497

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,

October 15, 2023 at 7:13 pm #14580499

elofA

...maybe it's hard to see the Swedish correct translation, but if you look closely, the wording isn't right on the homepage compared to the editor.

Doesn't matter how many times I click the green check box and the Complete button in the editor, it still show the old translation on the homepage. Tried change the original text and then switch back to edit the Swedish edition, but doesn't help.

Correct edited translation.jpg
old translation, wrong one.jpg
October 15, 2023 at 7:18 pm #14580557

elofA

Just saw your answer about debugging.
Ok, you could do that, but it's getting really late here and I've got to get to work early in the morning. Better get some sleep...
I'll contact you in a few days when I'm able to make the necessary preparations.

Thanks and best regards, Elof

October 15, 2023 at 7:30 pm #14580569

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Elof,

Sure, please take your time. I'll enable the private reply for you, so you can share the data safely.

Best regards,
Osama

October 18, 2023 at 5:00 pm #14607217

elofA

Hi Osama, I have made a backup and created a stage site.

Trying to register a new user, they require an e-mail address. Which one should I register for you?

best regards,
Elof

best regards,
Elof

October 18, 2023 at 8:06 pm #14608779

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Elof,

Here is my email: osama.m@onthegosystems.com

Best regards,
Osama

October 19, 2023 at 6:25 am #14610731

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Elof,

Thanks for the access details. This section comes from a Divi layout, so in order to translate it or change the translation, please edit this layout translation. (hidden link)

Kindly check the page and let me know if the button translation works correctly. (hidden link)

Best regards,
Osama

October 19, 2023 at 3:27 pm #14617223

elofA

I Osama,

I don't understand what I'm looking at and what to change on this link. (hidden link)
My former webmaster installed Divi (without asking me). It looks good but it's a pain to edit. So I can only do basic things like changing content, add pages/posts and menues etc.
All the other pages that's translated seem to work in Divi. Something special with the link you provided?
Could you please mark in the attached image what I should change?

Yes, the second link is the correct translation, including the button!! 🙂
(hidden link)

Thanks for your patience

what should I change on this screen.jpg