i need to continue ticket that closed before because the issue is not resolved

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Tagged: ATE

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Last updated by Laura 1 month, 1 week ago.

Assisted by: Laura.

Author	Posts
February 27, 2025 at 11:12 am
avia-4	Background of the issue: I need to continue a ticket that was closed before because the issue is not resolved. The site I need help with is under development. I want to reopen this ticket: https://wpml.org/forums/topic/translating-acf-3/ Symptoms: The issue from the previous ticket is not resolved. Questions: How can I reopen a closed ticket on WPML?
February 27, 2025 at 11:33 am
February 27, 2025 at 7:13 pm #16757866
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Can you please give me a few example of products with the issue?
March 2, 2025 at 8:10 am #16765027
avia-4	hidden link
March 3, 2025 at 3:41 pm #16769867
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Thanks, the ticket is escalated now. I'll keep you updated.
March 5, 2025 at 10:03 am #16777660
avia-4	Did you checked the issue?
March 5, 2025 at 4:36 pm #16779952
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	The issue is escalated to 2nd tier now, I'll update you as soon as I have news.
March 6, 2025 at 5:06 pm #16784796
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Can you please give me some more examples of products with the issue? hidden link">This one is not translated in the editor, and that would explain why you don't see the fields translated. Or did you translate it first with the WordPress editor?
March 10, 2025 at 8:22 pm #16798503
avia-4	hidden link
March 11, 2025 at 3:02 pm #16802467
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Just for confirmation, you said the fields appeared after you re-saved the product in the WPML editor. Are you sure you didn't mean in the WordPress editor? Because I can't reproduce this behavior.
March 12, 2025 at 8:38 am #16805641
avia-4	no, after saving in the wpml editor, and not changing anything, the prodcut is translated. you can see in the link that i send you , i just now save , and its translated! hidden link
March 17, 2025 at 8:53 am #16823472
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Could you ask the hosting for the server error log for the site kare.co.il, specifically check March 2 log and see if there's anything there? I'm asking for the prod site because for you staging site we only have 1 job for all your products, so in that case it's expected the ACF fields are not translated yet.
March 18, 2025 at 8:41 am #16828520
avia-4	I checked for fatal error of date 02/03/25, and there is one error related to custom plugin that i fixed, but nothing related to wpml
March 18, 2025 at 3:27 pm #16831162
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	That error could have prevented the correct saving of the translations, which would explain why you don't see them in the frontend. Since you solved the error, when you resave, the product it's displayed correctly. You can try this to download all the translation at once: - enable Translate Everything - bulk edit your products and add a taxonomy to them, for example "uncategorized" - this should trigger Translate Everything and download the translation again Since you're only adding a taxonomy, your existing translations are not touched. Please try with 1 product first and see if it works.
March 19, 2025 at 12:08 pm #16835025
avia-4	enable transalte evey thing is already active but as i told you it doesn't help to make change in original product , after saving the acf fields are still in english , only after saving the translation in wpml editor , we can see the translation of the acf field.

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