This thread is resolved. Here is a description of the problem and solution.
Problem:
The client wanted to cancel several translation jobs but was unable to do so, leading to unwanted charges for translations.
Solution:
We have cancelled the Pay-As-You-Go account for the client and cleared the debt. We explained that translations do not trigger automatically; there must be an action from the client. We also recommended using prepaid credits for future translations to avoid unexpected costs. Prepaid credits can be purchased here: https://wpml.org/account/buy-credits-for-automatic-translation/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
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This topic contains 1 reply, has 2 voices.
Last updated by 9 months, 3 weeks ago.
Assisted by: Bruno Kos.
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