Problem: The client is experiencing an issue where the property detail page does not automatically switch to Danish when accessed from the Danish gallery on their website. It defaults to English unless the URL is manually adjusted to include '/da/'. Solution: We recommended performing a full backup and provided assistance in checking the configuration by accessing the website's backend. We also suggested deactivating third-party plugins to isolate the issue. However, due to the complexity and the client's decision to not proceed with further troubleshooting at this time, the issue remains unresolved. The client has decided to leave the setup as it is for now and may revisit the problem in the future.
Please note that this solution might be outdated or not applicable to your case. If you're experiencing similar issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is developing a site and wants to ensure a smooth WPML installation while considering using a VPN and looking at options on Hostinger.com. Solution: If you're considering using a VPN for your WPML installation, it's important to know that using a VPN does not impact the WPML installation itself. WPML operates independently of your network connection type. We recommend ensuring that your hosting environment meets WPML’s minimum requirements for a smooth installation. You can check these requirements and verify with your hosting provider, like Hostinger, if they are met. For more details, visit WPML Minimum Requirements.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML Support Forum.
Problem: The client wanted to cancel several translation jobs but was unable to do so, leading to unwanted charges for translations. Solution: We have cancelled the Pay-As-You-Go account for the client and cleared the debt. We explained that translations do not trigger automatically; there must be an action from the client. We also recommended using prepaid credits for future translations to avoid unexpected costs. Prepaid credits can be purchased here: https://wpml.org/account/buy-credits-for-automatic-translation/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
