I was charged twice

This thread is resolved. Here is a description of the problem and solution.

Problem:
You were charged twice during the renewal process due to an initial payment attempt with PayPal that did not process quickly enough, followed by a subsequent payment using a credit card.
Solution:
We have refunded the order for the duplicate charge. The refund should appear in your bank account within 5 to 10 days. If you continue to experience issues with double charges or if this solution does not apply to your situation, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance. You can reach our support forum here: WPML Support Forum.

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Tagged: Account Issues, Exception

This topic contains 4 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 2 weeks, 3 days ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
March 17, 2026 at 8:07 pm #17905867
staceyW-3	I was charged twice due during renewal to an issue with trying to pay with PayPal (which did not go through fast enough) and then using a credit card. I only need one license of WPML so I want to ensure I won't be charged twice again (to renew both of them).
March 18, 2026 at 8:44 am #17906738
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00)	Hello there, I apologize for the inconvenience. Can you please share screenshots from the invoices from both charges? Anything that shows more information about the amounts. I'll share that with our accounts team, and provide you with feedback. I've set your next reply as private.
March 18, 2026 at 3:38 pm #17908726
staceyW-3	Hi - Before my renewal, I tried to change the payment method to PayPal (I have a business account), but it didn't look like it was clearing. (This plugin is for a client website). So I paid via my personal credit card (€59). Then I got notice that the PayPal transaction also went through days later ($59), even though it has the earlier date. I'm also not sure why one was in Euros? I only have 1 license in use. If I could get a credit for the €59 that would be great, as I'll just use it towards the September 2026 invoice. I also want to ensure I'm not going to get double renewals every September, since I only need the one license.
March 19, 2026 at 8:25 am #17909974
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00)	Thank you for sharing the details. I've forwarded your issue to our accounts team, they'll take care of it. I'll update you here as soon as I hear from them.
March 23, 2026 at 8:35 am #17917249
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+02:00)	Hey there, We have refunded this order (17385128) and it should arrive in the customer's bank account in around 5 to 10 days. Please let us know.