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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using the JetSmartFilters plugin to generate filters for JetEngine custom fields, but the filter labels are not being translated into secondary languages.
Solution:
If you're experiencing this issue, we recommend checking if the filter was created in the correct language. If not, you should delete it and recreate it in the correct language. Alternatively, you can edit the existing filter, add the correct filter labels in the correct language, and then update the filter in both languages.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 3 replies, has 0 voices.

Last updated by Raul Pina 1 day, 12 hours ago.

Assisted by: Osama Mersal.

Author Posts
January 10, 2025 at 10:23 pm #16583364

Raul Pina

Background of the issue:
I am using the JetSmartFilters plugin to generate filters for JetEngine custom fields on my site hidden link. I want the filter labels to be translated into secondary languages.

Symptoms:
The filter labels generated by JetSmartFilters for JetEngine custom fields are not translated in secondary languages.

Questions:
Is the documentation on https://wpml.org/errata/jetsmartfilters-smart-filters-custom-fields-are-not-translated-in-secondary-languages/ still valid?
How can I fix the issue of filter labels not being translated?

January 12, 2025 at 1:17 pm #16585653

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

The workaround you shared is for an issue that is fixed. Please log in to this hidden link">sandbox site and try to replicate the issue.

If the issue is replicable, please let me know how to reproduce it so I can check it and consult our compatibility team if needed.

Best regards,
Osama

January 12, 2025 at 7:19 pm #16586353

Raul Pina

Hello.
Thanks for the reply, I see that on my website the filter languages ​​are confused (see image). How can I change that?
On the sandbox site it looks ok .

Captura de ecrã 2025-01-12, às 19.16.38.png
January 13, 2025 at 8:03 am #16586835

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

If the filter is created in the wrong language, you would need to delete it and re-create it.

Alternatively, you can edit the filter, add the correct filter labels in the correct language, and update the filter in both languages.

Best regards,
Osama

January 13, 2025 at 8:53 am #16586944

Raul Pina

I recreate the filters and now its ok.
Thanks for the help!