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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 3 replies, has 0 voices.

Last updated by Andreas W. 1 month ago.

Assisted by: Andreas W..

Author Posts
May 16, 2025 at 7:45 am #17039257

jiayiz

Background of the issue:
I created a new language (Japanese) for the site and assigned translation jobs to the translator.

Symptoms:
After a few translations, the jobs list could not be uploaded and displayed the error "Jobs could not be loaded".

Questions:
Why can't the jobs list be loaded after assigning translation jobs?
How can I resolve the 'Jobs could not be loaded' error?

May 17, 2025 at 1:42 am #17043792

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

It seems the minimum requirements on the server are not met:
https://wpml.org/en/home/minimum-requirements/

Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.
Your current values ​​are:

PHP Memory Limit 512 MB
WP Memory Limit 40 MB

To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.

Add this code to the wp-config.php file to increase WordPress's memory:

define ('WP_MEMORY_LIMIT', '256M');

Add this just before this comment:

// That's all, stop editing! Happy blogging.

The current values ​​can be viewed under WPML > Support > WordPress.

These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.

If adjusting the limit will not solve the issue, please let me know.

Best regards,
Andreas

May 19, 2025 at 9:00 am #17047325

jiayiz

Sorry, our developer has increased the Memory, but the jobs uploading error has not been solved. Do you have other available solutions?

May 20, 2025 at 8:43 am #17051508

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
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Click "I still need assistance" the next time you reply.

Video:
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Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.

Best regards,
Andreas

The topic ‘[Closed] Jobs could not be loaded’ is closed to new replies.