This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to change the link of the translation on your website using the Woodmart theme, but the contact button redirects to an incorrect link instead of the expected one. Solution: We recommend navigating to WPML > String Translations and translating the links there. This should correct the redirection issue of the contact button. If you're experiencing this issue, you can follow these steps to resolve it: 1. Go to WPML > String Translations. 2. Search for the incorrect link and replace it with the correct one.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
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Background of the issue:
I am trying to change the link of the translation on my website using the Woodmart theme. The issue can be seen on this page: hidden link. I expected that when I press the contact button, it would go to this link: hidden link.
Symptoms:
Instead of going to the expected link, the contact button redirects to hidden link.
Questions:
How can I change the link of the translation in the Woodmart theme?
Why is the contact button redirecting to the wrong link?
While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/.
Also, I noticed that your MySQL version is below the plugin minimum requirements. Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
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