Problem in activating license key - Unable to parse data from service response

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This topic contains 3 replies, has 1 voice.

Last updated by ricardoS-58 3 days, 4 hours ago.

Author	Posts
March 20, 2025 at 5:58 am #16838010
ricardoS-58	Background of the issue: I am trying to activate the license key for my website because I face an issue when updating the WPML plugin. I have read in the forum about trying to deactivate the license key and activate it again to update the plugin Symptoms: I got an error saying 'Unable to parse data from service response'. Questions: How can I resolve the 'Unable to parse data from service response' error because my website is on live server
March 20, 2025 at 12:35 pm #16839996
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I am not sure what you tried until now. Can you please review the recommendations shared by my colleague on this topic in this public ticket and let me know if you can resolve this? - https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-46/ If you have already tried that, on WPML > Support > Installer support > can you please let us know if you see two green check icons at the top after you click the "check" button? Or are there any red X-ses instead of the green check icons? If there are any red X-ses, can you please share with us your IP? There might be a block on our end for that IP. We will be waiting for your response. Mihai Apetrei
March 21, 2025 at 1:33 am #16842221
ricardoS-58	I have also tried that solution, but the error still persists. This is the results after I click the 'check' button in installer support
March 24, 2025 at 3:11 am #16849521
ricardoS-58	Hi, regarding my IP, can I send it privately? Because I prefer to keep it secure and ensure confidentiality