One of the languages we use is Italian. Unfortunately, when using this language, we have a big problem in the checkout. The checkout and the ordered items appear, including the order button. After a few milliseconds, the order button disappears. It disappears completely. Instead, a window opens with the text gdpr. Moreover, the text is somehow damaged. It does not contain the exact text of the gdpr. Only part of it. So in the Italian language, the order cannot be closed at that moment. Which is a real problem. This does not happen with other languages we use.
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I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please back up your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes, and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
1) Thanks for the access details. Please let me know when you get a reply from the OTP plugin support team.
2) Please run the following test and let me know the result.
1- Deactivate all the plugins except WPML CMS, String Translation, WooCommerce, WooCommerce Multilingual, and the OTP plugin.
2- Switch to a WordPress default theme like Twenty Twenty-one.
3- Check the Italian checkout page.
❌ Please back up your database before the above test ❌
