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This topic contains 5 replies, has 0 voices.
Last updated by renatoN 2 days, 9 hours ago.
Assisted by: Andrey.
| Author | Posts |
|---|---|
| January 17, 2026 at 3:24 pm #17739171 | |
|
renatoN |
Some products were added, but it's not updating in other languages. I've already tried updating and rescanning, but it didn't work. hidden link |
| January 17, 2026 at 4:55 pm #17739295 | |
|
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
Thank you for contacting WPML support. Just to confirm, do I understand correctly that the issue is an incorrect count shown in the widget? If so, please try the following steps: Please make sure to take a full backup of your site before performing these actions. |
| January 18, 2026 at 4:22 pm #17740453 | |
|
renatoN |
Good morning, I followed all your recommendations and the products haven't updated. Would you like to take a look? |
| January 18, 2026 at 6:47 pm #17740619 | |
|
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it. |
| January 21, 2026 at 10:27 am #17749745 | |
|
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
Thank you for providing the details. I will check this and let you know once I have more information. |
| January 22, 2026 at 8:32 pm #17755387 | |
|
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
I appreciate your patience. I’ve looked into your setup to better understand the configuration and why you might be seeing a difference in the product filter counts. From what I can see, the pages are being cached, and the filter count is not updating as a result. I recommend clearing all types of cache—both at the site level and on the server side—to ensure the data is refreshed correctly. I’ve attached screenshots for your reference. |
| January 24, 2026 at 12:37 am #17758524 | |
|
renatoN |
Thanks |




