Background of the issue:
I am trying to resolve a technical problem related to the WPML plugin. I was attempting to restore the plugin to ensure it is compatible with my website. The issue can be seen at the following link: hidden link.
Symptoms:
I expected to see the plugin restored and compatible with my website, but I encountered an error instead.
Questions:
How can I resolve the plugin error issue?
What steps should I take to ensure compatibility with my website?
Thanks for reaching out. Based on the screenshot you shared, it seems there might be a conflict with another plugin or possibly the theme. Could you please clone your site to a staging environment and create a backup? Then, try deactivating third-party plugins one by one to identify which one is causing the issue.
Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
