Problem: You are trying to translate a product using WPML, but the translation process is stuck and continuously shows as 'in progress'. Solution: We found that the issue was due to a specific shortcode:
For more details on how to register shortcodes, please check this guide. After registering the shortcode, please resend the products for translation and check if they translate correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The "color" on the single product page could not be translated correctly. Solution: To resolve the issue with the translation of the "color" on the single product page, please follow these steps: 1. Navigate to WPML -> Taxonomy Translation. 2. Select 'Product color'. 3. Scroll down to the Translations of taxonomy color labels and slug section. 4. Translate the name 'color' into each language.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're trying to translate specific parts on a product page and can't locate the strings, you might be unsure where to find them. Solution: We recommend searching for these strings within WPML -> Strings Translation. If you do not find the strings there, it's possible they are not registered in the String Translation interface. In this case, please refer to our guide on finding unregistered strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
Problem: The footers, which appear to be widgets, are not translatable. Solution: For translating the Widget Group title, follow these steps: 1. Navigate to WPML -> Settings -> Custom XML Configuration (tab). 2. If the field is empty, paste the following XML code:
If the field is not empty, then paste the relevant part within the
<wpml-config></wpml-config>
tags. 3. Click the Save button. 4. Go to WPML -> Translation Management and look for the Block section. 5. Select the relevant Widget and send it for translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: How to translate the menu's Highlight Label from the TemplateMela Plugin using WPML. Solution: If you're experiencing difficulties translating logos for different language versions of your site, we recommend following these steps: 1. Navigate to Appearance -> Menus, and select the menu you wish to edit. 2. Switch to edit the menu in another language, such as German. 3. Click the Menu Item Settings button. 4. Insert the translation for the Highlight Label, for example, 'Heiß' for German. 5. Click the Save and Close button, then Save the Menu. After these steps, refresh the frontend to see the changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please visit our support forum to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client was unable to correctly set the template elements in their navigation menu after translation. They followed previous instructions, but these did not resolve the issue. Solution: 1. We asked the client to confirm the use of TemplateMela plugins and the avanam-furnex theme. 2. We set up a fresh WordPress installation for the client to replicate the issue, ensuring that the latest versions of the theme and plugin were installed. 3. The client was instructed to edit the translated element in TemplateMela, setting 'Display On' and 'Visible To' to 'UNSET'. 4. The client needed to access the editing screen of the element, click on the 'Edit Anyway (Not Recommended)' button, and then click on the 'Element Settings' button. 5. They were to set 'Show On: Entire Site' and 'Visible to: All Users', and then save the changes. After these steps, the translated menu should function correctly on the front end.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
Problem: The client is experiencing a database error on their WordPress site despite having a correct database configuration. The error persists even after attempting to recover the database. Solution: We recommend contacting your hosting support to verify and correct your database configuration. Once confirmed, ensure that these settings are correctly implemented in your WordPress configuration. If the issue is related to WPML or if you have any doubts, please feel free to reach out to us.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client was facing a critical error on their website, which required manual debugging. The error was visible on a specific page, and the client was unable to access the backend login page, as the usual /wp-admin URL returned a 404 error. Solution: We recommended the client to verify the correct login endpoint since the usual /wp-admin URL was not functioning. This step is crucial for us to gain access and assist further. If you're experiencing a similar issue, we recommend checking if the login URL has been changed or if there are any restrictions that might have been applied to the /wp-admin directory.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.
