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Supporter timezone: Asia/Karachi (GMT+05:00)

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This topic contains 8 replies, has 0 voices.

Last updated by Waqas Bin Hasan 2 days, 9 hours ago.

Assisted by: Waqas Bin Hasan.

Author Posts
May 21, 2025 at 10:37 am

rubyplayL

Background of the issue:
I am trying to translate my pages using WPML on my site hidden link. I want the translations to be completed and visible on the frontend.

Symptoms:
While translating my pages, it shows 100% completed but then goes under 'In progress'. The translations are not working on the frontend.

Questions:
Why are my translations showing as 'In progress' even after reaching 100% completion?
Why are the translations not appearing on the frontend?

May 21, 2025 at 11:34 am
May 21, 2025 at 11:36 am #17056865

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Reference to our recent chat, since the said issue needs some time as it is being investigated by our team, I've moved to this ticket and 'll update you as soon as there's more to it.

Thank you for your patience and cooperation. Please keep the access open to the staging site.

Regards.

May 21, 2025 at 12:35 pm #17057188

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for your patience and cooperation.

The issue with ATE on our end has been fixed and I've tried updating NL translation of the home page in the staging site. Translation is complete, however, on frontend still not showing correctly.

Since you're using Templates in Bricks, please see hidden link for details on how to translate individual pages, posts and templates and follow accordingly.

Please let me know if this helps about the issue or not.

May 21, 2025 at 8:18 pm #17058978

rubyplayL

HI,
The issue still not figured out.
Now it is showing assigned to a local translator. ANd it is not completed.

Now i have following questions:

How to delete a translation completely? I tried to delete the transltions fully. But when I recreate the page and open it in advanced editor the previous translations are already there.
Please let me know how can I delete a translation fully. and as well as the first question. I am attaching the screenshot with this.

Thanks

Screenshot at May 22 02-15-03.png
May 22, 2025 at 5:36 am #17059528

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the updates.

It is showing assigned to a local translator due to the previous issue because translations were left in progress (not completed). When you translate manually, you are the translator and until it is completed, the status is shown like that.

You can simply update the translation to make it 100% complete. However, in case you want to start over, like want to delete the translation and translate it again, please follow these steps:

- Go to Pages, in default language.
- Switch to a secondary language from the top admin bar.
- Remove the page's translation.
- Remove it from Trash also. (This is important, if you skip it, you'll be seeing previous content in translation editor.)
- Repeat this for all secondary languages, for which you want to delete the translation.
- Switch back to the default language.
- Translate the page again.

More details at https://wpml.org/faq/how-to-delete-the-translation-of-a-page/.

May 22, 2025 at 9:20 pm #17063601

rubyplayL

Hey,
For the first point. No evenif i make the translation 100% and click complete translations. It is still in progress and assigned to local translator.
Please advice

May 23, 2025 at 5:00 am #17064141

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Please check these screen recordings at hidden link.

There are 2 recordings:

1) screen-recording-1: This shows that I was able to complete the translations in different languages for the Home page. However, before that I had to do the following:
- Cancelled translation jobs for the home page in WPML -> Translation Management -> Translation Jobs.
- Removed the translations by switching from top admin bar, for these languages.
- Emptied the trash also.
- Then opened the home page in default language for editing and just clicked the Save button.
- Then added the translations again. A few were not complete as you can see in this video (only a couple of strings). Since translations were already in Translation Memory, I just had to click (optionally) save for one or two strings to make sure it is refreshed and finally clicked Complete Translation.

2) screen-recording-2: This video shows some underlying problems, which are due to perhaps either your custom theme, or a problem with Bricks itself, or may be the cache. However, as you can see that's not a big issue, all you need to try the above mentioned steps (quick summary below as well):
- Cancel Job(s).
- Remove translation(s).
- Remove from Trash also.
- Open the page for editing in default language and simply just save.
- And add translations and make sure these are 100% completed.

May 23, 2025 at 7:52 pm #17067759

rubyplayL

Hello,
I cant access the google drive. Can you please share the public url please?
Thanks

May 26, 2025 at 5:31 am #17070838

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Please find the public link for the screen recordings: hidden link

I had, however, already approved your access request after a few minutes you tried on Friday night. But perhaps Google Drive is too strict about it. The above link should work fine now, thanks.