Background of the issue:
I am trying to have the variations appear on English translation products. The issue can be seen on this page: hidden link
Symptoms:
The variations are not showing on English translation products. I expected to see the variations on English products, but instead, I got no variations.
Questions:
Why are the variations not showing on English translation products?
How can I make the variations appear on English translation products?
Thanks for contacting us. Could you please edit the translated product here hidden link and let me know if you see any product variations being assigned to this product?
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your reply. I can't open this link hidden link . It says locked as shown in the attached screenshot. Could you temporarily disable the security or clone the site to another staging site so that I could check?
Hello Kor,
Can you tell me from which country are you trying to enter the website?,
Is it Singapur?, I have to open the country on hosting security,
I wait to your reply to do it,
Thank you so much
Thanks for your reply. I'm still getting the same error. Do I need to wait a bit more? Or could you clone the site to another staging site outside your current server so that I could check?
Hello Kor,
It said that once configured it may take a few minutes, I think you should be able to access. I have checked your IP and it does not appear as blocked in the hosting. Let me know if you can access, thank you very much.
Thanks for your reply. I am still getting the error shown in the attached screenshot. Could you tell me where your server is located? I'd like to try VPN.
Thanks for your reply. I've enabled translation for the product attributes in WPML > Settings > Custom Fields and could you please complete the translation here hidden link and let me know if it works ?
Hello Kor,
I translated the product now the drop-down appears but nothing opens. *I send you a screenshot.
I think is affecting some other variable products,
Thank you so much for your help,
Thanks for your reply. The attributes are there. I edited the English language of the product here hidden link and clicked on the "Update" button. Then, it shows up correctly now hidden link
Hello Kor,
Thank you very much,
I realized that now the dropdown can be opened and you can select but not all the photos appear as in the Spanish product,
You can compare the links and the photos: hidden link hidden link
*It seems that the product gallery photos are not appearing
Also I realized that I have a lot of products pending of translation now. Do I have to translate everything because of the variations?
New threads created by Kor and linked to this one are listed below:
