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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing difficulties translating certain elements on your website, specifically text coming from the Customizer.
Solution:
We recommend that you go to WPML > String Translation to translate these elements. Try searching for parts of the text block in the text search field at WPML > String Translation. This approach also applies to translating banners. If you do not find the strings you are looking for, please follow our guide on Finding Strings that Don't Appear on the String Translation Page.
If you still need assistance with locating the strings, consider opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please visit our support forum at WPML Support Forum.

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This topic contains 1 replies, has 0 voices.

Last updated by Andreas W. 2 months, 2 weeks ago.

Assisted by: Andreas W..

Author Posts
November 29, 2025 at 3:48 pm #17619756

roelofK-4

Background of the issue:
I am trying to translate certain elements on my website using WPML. I have created a short recording to illustrate the difficulties I am facing.

Symptoms:
I am having difficulties translating certain things on my website.

Questions:
Can you help me find where to translate these elements?

hidden link

November 29, 2025 at 4:23 pm #17619773

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Text that is coming from the Customizer can only be translated at WPML > String Translation.

I suggest you try to search for parts of the text block in the text search field at WPML > String Translation.

The same goes for the banner.

If you do not find the strings, please try to follow this guide:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#register-admin-and-setting-strings-for-translation

If you need my help with locating the strings, please let me know.

Best regards
Andreas