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This topic contains 1 reply, has 2 voices.

Last updated by Mohamed Sayed 1 year, 2 months ago.

Assisted by: Mohamed Sayed.

Author Posts
March 19, 2024 at 8:51 pm #15428879

kathleenL-4

Tell us what you are trying to do?

I am using the WordPress Editor to translate post to Spanish. When I use WPML it creates too many issues and I cannot translate everything exactly. We have a translator on staff. However, when I translate using the WordPress Editor and publish, the post does not show up on the live page.

I saw on the forum that a similar issue had to do with an old package but am not finding anything when I click on packages that indicates a package is old and needs to be deleted.

The website is hidden link

The page that is not properly translating is: hidden link

Any assistance would be greatly appreciated.

March 19, 2024 at 11:10 pm #15429102

Mohamed Sayed

Hi Kathleen,
Thanks for contacting WPML support.

Please create a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following:

- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations

Then update the post translation and check if the issue is resolved.

Let me know please if that helps.

Kind regards,
Mohamed

March 20, 2024 at 6:41 pm #15433441

kathleenL-4

Thank you so much. This worked!