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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue where after editing the formatting of a translated post, the translation disappears and cannot be added back. The translation saves in the advanced editor, but does not appear in the dashboard.
Solution:
We recommend the following steps:
1. Go to the top right corner of the translation editor.
2. Click the gear icon.
3. Enable the option "Use the previous version of the Advanced Translation Editor."
4. Refresh the page.
Next, follow these steps:
1. Navigate to your Dashboard > Pages.
2. Open the edit screen of the original page. Look for a pencil/circle/gear icon in the sidebar options under the "Languages" section.
3. Make a small change, such as adding an extra blank space at the end of a sentence or paragraph.
4. Save it. You should now see a circular arrow beside the second language's links, indicating that an update is required.
5. Edit the translation again and ensure it is saved up to 100% translated.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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This topic contains 1 reply, has 2 voices.

Last updated by Christopher Amirian 4 months, 3 weeks ago.

Assisted by: Christopher Amirian.

Author Posts
August 16, 2024 at 11:14 pm #16079424

kelvinV

Background of the issue:
I was editing the formatting (images etc) of a translated post. Once I left the page, the translation disappeared and I can't add it back. The translation saves in the advanced editor, but back in the dashboard, it's gone again. Link to a page where the issue can be seen: hidden link

Symptoms:
The translation of one post disappeared after editing the post. I can't add a new translation. The translation saves in the advanced editor, but it doesn't appear in the dashboard.

Questions:
Why did the translation disappear after editing the post?
Why can't I add the translation back in the dashboard?
Why does the translation save in the advanced editor but not appear in the dashboard?

August 17, 2024 at 8:32 am #16079779

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Would you please do as follows:

– Go to the top right corner of the translation editor
– Click the gear icon
– Enable the option “Use the previous version of the Advanced Translation Editor.”
– Refresh the page.

After that please do as follows:

- Go to your Dashboard > Pages.
- Open the edit screen of the original page. You should see a pencil/circle/gear icon in the sidebar options under the "Languages" section.
- Make a small change, for example, add an extra blank space at the end of a sentence/paragraph.
- Save it.
- You should now see that a circular arrow appears beside the 2nd languages links, this means that an update is required.
- Edit the translation again and save it up to 100% translated.

See if it fixes the issue?

August 18, 2024 at 12:04 pm #16081183

kelvinV

This worked, thank you so much!