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This topic contains 9 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 9 months ago.

Assisted by: Christopher Amirian.

Author Posts
September 1, 2023 at 2:29 am #14323999

深嶋 利之

We updated our version of WPML last month.
We upgraded from 4.5.8 to 4.6.5.
There was no problem before the version up.
Previously registered glossaries were not reflected in the translation.
I registered Japanese names and registered English, Chinese, and Thai to be translated into English capital letters, but it was not reflected at all.
I have tested translating only words, and sometimes it works, but in sentences, all the names I have registered in the glossary do not work.
I know that the specifications have changed and I have changed the TYPE part of the word registration to NAME, but it still fails.
I would like to solve this problem as soon as possible and I would like to know how to fix it.
Thank you in advance for your help.

September 4, 2023 at 6:41 am #14333673

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

According to the documentation below:
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/#how-to-create-glossary-entries

Glossaries only can be applied using Automatic Translation if you use DeepL as the original translation engine.

For the other engines and manual translation, glossaries act as a recommendation.

Here is the exact quote:

You can use the glossary with automatic translation if you use DeepL to translate your site. DeepL uses artificial intelligence (AI) to adapt the translation to the text. It makes sure the term uses correct grammar and follows the right sentence structure. This only works for languages DeepL supports.
For languages not supported by DeepL, translation engines Google Translate and Microsoft Azure, or your team of professional translators, the translations you input serve as recommendations.

Thanks.

September 4, 2023 at 8:44 am #14334585

深嶋 利之

Thank you for your confirmation.

I was using automatic translation DEEPL, but it did not work. I checked other inquiries and it says that words that have already been automatically translated are not reflected in the glossary, even if they are registered.
https://wpml.org/forums/topic/the-glossary-isnt-used-consistently-by-the-at/
Do I need to reset the translation memory in that case?
Can you tell me how to reset the translation memory?
Please check.

September 5, 2023 at 8:48 am #14341377

深嶋 利之

Hello.
The customer is urging us to do so. Could you please reply as soon as possible?

When I was registering Glossary on the production site today, it was not saved no matter how many times I registered in Chinese. Is this a BUG too?
Please check.

September 5, 2023 at 3:25 pm #14345885

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

There is not built-in way to delete the translation memory. It is possible from our server side, but that means you will lose all the automatic translations that you had on your website.

Regarding the second question, new translations should have the ability to use the Glossary if you use DeepL.

I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

I will try to add a Glossary item and dd a test page there and see the result.

Thanks.

September 11, 2023 at 10:54 am #14375239

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Thank you for the information. I tried to login but it did not work:

エラー: 入力内容を確認の上、もう一度送信してください。

Would you please kindly double-check the login info? (The server login worked ok, I am talking about WordPress Dashboard)

Thanks.

September 13, 2023 at 9:54 am #14388865

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Thank you for the correct login information.

I replicated the issue. The problem happens when the source language is Japanese, it seems that DeepL can not detect the Glossary.

But it works with no issues when the source language is English.

I reported this to the second-tier support. I will inform you as soon as I have an update.

Thanks.

September 15, 2023 at 5:19 am #14400557

深嶋 利之

Thank you for your confirmation.
Now, we will pray that this will be corrected as soon as possible and await your notification.
Thank you for your continued cooperation.

September 17, 2023 at 11:47 am #14408131

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Thanks, I will write back if I have an update.

September 25, 2023 at 7:37 am #14455137

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

A new version of the ATE server has been deployed and by my testing on a clean installation now everything works. The text in question is not highlighted but the translation shows.

Would you please double-check here?

hidden link

I created a Glossary item ジョナサン and translated it to ジョナサンHANS

Now if you add a new page and use the word in the sentence it detects the word correctly and translates it. (please check the screenshot)

But the text is not highlighted.

Thanks.

Screenshot 2023-09-25 at 11.36.52.png

The topic ‘[Closed] Words registered in Glossary are not reflected in the automatic translation.’ is closed to new replies.