WPML Plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to ensure that your thank you page slug is displayed in English, but it is currently showing in Arabic.
Solution:
We recommend checking the settings in WPML to manage how slugs are generated for translated documents. Here are the steps to manually set the slug in English:
1. Navigate to WPML → Settings.
2. In the “Translated documents options” section, select “Translate” to include the slug in the translation instead of auto-generating it from the title.
3. Make a minor edit to the original “Thank You” page and update it.
4. Open the translation editor for this page, where you will now see the slug field. Here, you can either copy the slug from the original or translate it manually.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 15 replies, has 0 voices.

Last updated by Andrey 2 months, 1 week ago.

Assisted by: Andrey.

Author	Posts
July 1, 2025 at 6:08 pm #17189772
saraS-30	Background of the issue: I am trying to ensure that my thank you page slug is displayed in English like every other page on my site. The current slug is in Arabic, and I want it to be in English. Symptoms: The thank you page slug is showing in Arabic: 'hidden link' instead of English: 'hidden link'. Questions: How can I change the thank you page slug to English using WPML like all of my other pages. why its the only one that didnt change?
July 1, 2025 at 6:35 pm #17189897
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. The slug is most likely being generated automatically from the title. This behavior is controlled in WPML → Settings, under the “Translated documents options” section, specifically the “Auto-generate from title (default)” option. To manage slugs manually, follow these steps: 1. Go to WPML → Settings. 2. Under “Translated documents options”, select “Translate” (this ensures the slug will be included in the translation and not auto-generated from the title). 3. Make a small change to the original “Thank You” page and update it. 4. Open the translation editor for the page, where the slug will now appear and can be edited. 5. You can choose to copy the slug from the original or translate it manually.
July 1, 2025 at 8:26 pm #17190162
saraS-30	hello there i followed the steps but now it shows "404 the page is not found"
July 1, 2025 at 9:58 pm #17190266
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Another option is as follows: 1. Go to Pages → All Pages. 2. Switch the language to Arabic using the language switcher at the top. 3. Edit the desired page using the WordPress editor. 4. Modify the permalink (slug) directly from the WordPress editor.
July 2, 2025 at 8:20 am #17191393
saraS-30	hello there, i found it already like this modified but still doesnt work the same page " 404 " appears
July 2, 2025 at 9:19 am #17191803
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Could you please try deleting the translation of the thank you page and then clear it from the trash as well? After that, retranslate the page from scratch. Additionally, please try deactivating all plugins except WPML and its add-ons, then test if the page works correctly. This will help determine if the issue is caused by a plugin conflict.
July 2, 2025 at 10:36 am #17192315
saraS-30	i tried but nothing changed, it happend before and i remember the supporter did something to the sitting and it worked but i dont know how to do it again
July 2, 2025 at 1:19 pm #17193328
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
July 3, 2025 at 3:03 pm #17198116
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I have reviewed this issue, and it appears that the translation of the thank you page cannot be saved. I am seeing the following in WPML → Support → Advanced Translation Editor Error Logs: Active record statement invalid: Mysql2::Error: The MySQL server is running with the --read-only option so it cannot execute this statement {"errorData":{"status":500,"title":"Active record statement invalid","detail":"Mysql2::Error: The MySQL server is running with the --read-only option so it cannot execute this statement"}} Could you grant all the necessary privileges to the MySQL user that the site uses? Also, please enable debugging by adding the following lines to your site’s wp-config.php file. This will allow us to identify the exact issue: define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false); Once enabled, attempt to complete the thank-you page translation again; any errors will be logged to a debug.log file located in the /wp-content/ directory. Please check this file and share the relevant error messages. I also noticed that your site, "Thank you" Site Template, is not translated. https://wpml.org/documentation/getting-started-guide/string-translation/how-to-translate-theme-options/
July 6, 2025 at 7:54 am #17204645
saraS-30	hello there please check the screenshot i can assure you everything is translated 100%, as for adding the debug i am not sure how exactly could u please show me, thanks
July 7, 2025 at 12:28 pm #17208685
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. The login doesn't work anymore. Once you have completed the translations, do you see the pencil icon in the language sidebar when editing the page in the original language? The pencil icon indicates that the translation is completed. Regarding the debugging in WP. You can add a few lines to the site’s wp-config.php file. It is located in the root of your site's installation. To enable it, open your wp-config.php file and look for define('WP_DEBUG', false);. Change it to: define('WP_DEBUG', true); To enable the error logging to a file on the server, you need to add yet one more similar line: define( 'WP_DEBUG_LOG', true ); and define('WP_DEBUG_DISPLAY', false); The errors will be saved to a debug.log file inside the /wp-content/debug.log. https://wpml.org/documentation/support/debugging-wpml/
July 8, 2025 at 6:10 pm #17215866
saraS-30	hello can u please provide another private section to add the tempo access because i was unable to update the current one, also is it neccesary to do the debug thing? cuz i still didnt understand how
July 9, 2025 at 9:05 am #17217781
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Sure. The following reply is private. Please also include FTP details.
July 9, 2025 at 2:41 pm #17219904
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for the details. I’ve tested this further and created a “Test Thank You” page using the same template. Interestingly, the issue seems to occur when the translated page uses the exact same slug as the original (e.g., test-thank-you). Changing even a single character in the slug allows the page to function properly. Could you please try temporarily deactivating all plugins except WPML and see if the issue persists? If the problem continues, I’d like to create a local copy of your site for deeper investigation. If that’s acceptable, please install the Duplicator plugin so I can proceed with generating a site package.
July 12, 2025 at 9:44 am #17229996
saraS-30	hello there i tried that but nothing changed, how about my staging site it is a copy from my main site