WPML Support Page Shows Media Translation as Not Installed

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where the WPML > Support tab shows 'WPML Media Translation' as 'Not installed' even though the plugin is installed and active, you're not alone.
Solution:
We are aware of this discrepancy and it will be resolved in a future release of the plugin. You can continue using the plugin normally without any issues.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/wpml-media-translation-not-installed-in-support-tab-translated-media-not-accessible-via-re/

Tagged: Bug

This topic contains 3 replies, has 0 voices.

Last updated by Andrey 5 months, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
June 30, 2025 at 8:41 am #17181889
gilles-ibrahimW	Hi, In the WPML > Support tab, it still shows 'WPML Media Translation' as 'Not installed' even though the plugin is installed and active. Best regards, Gilles
July 1, 2025 at 4:56 pm #17189606
Bigul	Hi Gilles, Welcome to the WPML support forum. I will do my best to help you resolve the issue. The message showing WPML Media Translation as 'Not Installed' on the Support page appears to be a design glitch. The plugin itself is working correctly. I have reproduced the issue on a clean installation and have escalated it to our second-tier team for further investigation. We will update you as soon as possible. Please wait. -- Thanks! Bigul
July 3, 2025 at 10:52 am #17196803
Bigul	Hi Gilles, The ticket has been escalated to our developers for further investigation and fixing. The solution will be included in a future version of WPML. We will update you as soon as we receive feedback from the development team. Please wait. -- Thanks! Bigul
November 5, 2025 at 11:36 am #17549579
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hi Gilles, I want to provide an update here. This issue will be resolved in a future release. You can continue using the plugin normally without any issues.