WPML tried to translate this page three times and failed. To get it fixed, contact WPML support

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate a page using WPML and have encountered issues where the Advanced Translation Editor (ATE) failed to translate the page multiple times.
Solution:
If you have used ATE before, or if the site was previously hosted on a different domain, follow these steps:

Step 1: Backup the Site
Ensure you have a full backup of your site to prevent any data loss.

Step 2: Use Adminer to Reset ATE
1. Access Adminer or another database management tool.
2. Delete the following database entries:
-

WPML_TM_AMS

WPML_SITE_ID:ate

WPML_SITE_ID:global

3. Save the changes, then proceed to the next step.

Step 3: Reactivate ATE via WPML Settings
1. Go to WPML → Settings → Editor for new translations.
2. Switch from Advanced Translation Editor (recommended) to Classic Translation Editor.
3. Then switch back from Classic Translation Editor to Advanced Translation Editor.

This should re-enable ATE on your site. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Last updated by Bruno Kos 3 months, 3 weeks ago.

Assisted by: Bruno Kos.

Author	Posts
January 31, 2025 at 7:23 am #16654015
yorgokastri	Background of the issue: I am trying to translate a page using WPML. I have read all relevant documentation and similar cases, and I have taken all troubleshooting actions suggested. I even changed the server in case the IP was blocked. The issue can be seen at: hidden link Symptoms: WPML tried to translate this page three times and failed. Questions:
January 31, 2025 at 12:23 pm #16655417
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Could you confirm if this is the first time you are using Advanced Translation Editor (ATE) on this site? If ATE has been used before, was the site previously hosted on a different domain? Furthermore, please try this: ### Step 1: Backup the Site Before making any database changes, ensure a full backup is available to prevent data loss. ### Step 2: Use Adminer to Reset ATE 1. Access Adminer (or another database management tool). 2. Delete the following database entries: - `WPML_TM_AMS` - `WPML_SITE_ID:ate` - `WPML_SITE_ID:global` 3. Save the changes, then try enabling ATE again (see below). ### Step 3: Reactivate ATE via WPML Settings 1. Go to WPML → Settings → Editor for new translations. 2. Switch from: - Advanced Translation Editor (recommended) → Classic Translation Editor. 3. Then switch back to: - Classic Translation Editor → Advanced Translation Editor. This should re-enable ATE on the site. Let me know if you need further assistance!