admin rights reset

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Tagged: Exception

This topic contains 2 replies, has 2 voices.

Last updated by ivov-6 1 year, 9 months ago.

Assisted by: Andrey.

Author	Posts
September 28, 2023 at 3:15 pm #14482989
ivov-6	Tell us what you are trying to do? Hi Support, How can I reset the admin rights on WPML? We moved to another hosting company and with the move, an error occurred and activated an old admin account. Now, when my account want to change something I see a restricted mention when I want to adjust the category translations. Also, do you offer a setup check? I have the idea that we did not set up the WPML correctly because I see items missing. Is there any documentation that you are following? . Is there a similar example that we can see? see error What is the link to your site? hidden link Thanks for your support. kind regards Ivo
September 30, 2023 at 10:43 pm #14492193
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	There is an option for a WPML reset. This will remove all the connections between WordPress content and WPML and clear the WPML database tables. However, it will not remove the content. WPML reset cannot be undone. You cannot recover the WPML database tables unless you have a recent site backup. More information: https://wpml.org/faq/how-wpml-reset-works/ Let me know if the WPML reset is not an option for you. In this case, I will need more detailed information about your issue. Please back up your database before making any changes.
October 2, 2023 at 2:36 pm #14498873
ivov-6	Hi Andrey, We have done a lot of transactions, and I can't lose these. If needed I can give you access to the website.
October 2, 2023 at 2:57 pm #14498973
ivov-6	We have found the issue and solved it. Thank you for your support and have a great day.