can not install properly

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Last updated by Lauren 1 week ago.

Assisted by: Lauren.

Author	Posts
October 29, 2025 at 5:14 pm
Mark	Background of the issue: I am trying to install the 'multilingual-cms' component of WPML on my site hidden link. I have disabled all other plugins and the theme, leaving only string translation enabled. I downloaded the multi-cms from your website. Symptoms: As soon as I add the 'multilingual-cms', I get a critical error. Questions: How can you help me resolve the critical error when installing 'multilingual-cms'? Can I forward support credentials for further assistance?
October 29, 2025 at 8:22 pm #17530714
Mark	Anybody available?
October 30, 2025 at 1:53 pm #17532944
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-05:00)	I tried switching temporarily to the classic editor, then switching back to the Advanced Translation Editor, and cleared the cache. This seems to have resolved the issue. It seems something was stuck in the AI Translation configuration in the set up process that was preventing us from selecting a translation engine. Once that cleared, the mapping fields showed up under WPML -> Languages -> Edit Languages. Please let me know if you need any further assistance and I will be happy to help.