[Resolved] Cannot save elementor page when WPML is active

Thank you for contacting WPML support.

What are the results you if you temporarily deactivate all non-WPML and Elementor related plugins?

Could you activate the debug.log? You can do this by adding a few lines to the site’s wp-config.php file. With error log enabled, you will see what the actual problem is.

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);

In order to enable the error logging to a file on the server you need to add yet one more similar line:

define( 'WP_DEBUG_LOG', true );

In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.

https://wpml.org/documentation/support/debugging-wpml/

Let me know what you see after the debug mode has been enabled.

I cannot see anything that could prevent the page from saving. Does the same happen with all plugins deactivated except WPML?

I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Please provide the steps to replicate the issue.

Thank you for the updates. I have reviewed your website and found nothing wrong. Would it be possible for me to create a local copy of your site? I will need to install Duplicator plugin to make a copy of the website.

I appreciate your patience. Could you please test now?

I have reported your case to our development team. As a temporary solution, the following has been done on your staging site:

– Opened the file: wp-content/plugins/sitepress-multilingual-cms/classes/media/duplication/class-wpml-media-attachments-duplication.php

– On line 696

– Replaced existing code

							foreach ( $source_attachments as $source_attachment_id ) {
								foreach ( $attachments as $attachment_id ) {
									$translation_attachment_id = icl_object_id( $attachment_id, 'attachment', false, $lang );
									if ( ! $translation_attachment_id ) {
										$this->create_duplicate_attachment_not_static( $source_attachment_id, $element_id, $lang );
									}
								}
							}

with new code

                            foreach ( $source_attachments as $source_attachment_id ) {
                                $translation_attachment_id = icl_object_id( $source_attachment_id, 'attachment', true, $lang );
                                if (!$translation_attachment_id && !in_array($translation_attachment_id, $attachments)) {
                                    $this->create_duplicate_attachment_not_static( $source_attachment_id, $element_id, $lang );
                                }
                            }