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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 13 replies, has 0 voices.

Last updated by Kor 18 hours, 59 minutes ago.

Assisted by: Kor.

Author Posts
January 13, 2025 at 8:11 am #16586840

luukv-6

Hi Kor,

Thanks for looking into this. I do however still have some questions;

1. Why do I need to translate the header template? Can't I translate it using the WPML translation page?

2. Could you also look into my FAQ section issue? A FAQ loop template isn't correctly 'translated' from ENG to NL and taxonomies are missing when updating other (NL ELementor) content.

Thanks in advance!

January 13, 2025 at 8:13 am #16586844

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Could you tell me a little bit more about the FAQ section issue? Maybe you can share some links and screenshots of the issue?

January 13, 2025 at 5:44 pm #16590226

luukv-6

Hey Kor,

Thanks for the follow-up.
I (as a developer) am not sure yet how this bug is happening and how I can reproduce it but it happens a lot of times.

Steps to try:
1. When editing the NL or ENG homepage (try both!!) in Elementor and am going to this section.
2. I want to pre-filter a "Loop Grid" on a taxonomy term.
3. The FAQ post type has translatable custom taxonomy: categories. These categories should be shown here.
4. Sometimes no taxonomies are shown, sometimes the ENG categories in the NL homepage or vice versa.

When I edit or publish the ENG page and wait for the WPML auto translate job to sync it to the NL version, the NL version will have no FAQ items since the filters are reset. Then I have to manually do the above steps for the NL page.
Hope this screenshot helps.

iScreen Shoter - Brave Browser - 250113183829.jpg
January 14, 2025 at 4:56 pm #16594112

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you update Elementor Pro so that I can recheck?

Screenshot_199.jpg
January 14, 2025 at 7:42 pm #16594721

luukv-6

Hi Kor,

I re-activated the license and updated the plugin! Your are good to go.
Hope you can find anything 🙂

January 15, 2025 at 4:00 pm #16598052

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Seems to be working fine now as shown in the attached screenshot. I can't even search for Dutch categories before the update. Now it works. Could you check?

Screenshot_208.jpg
Screenshot_209.jpg
January 15, 2025 at 4:07 pm #16598156

luukv-6

Hi Kor,

I checked it directly but for me somehow it just still does not work.. Please open the ENG Elementor homepage and try loading these filters.

It should always have a term already selected and other terms should be find-able.

EN: hidden link
NL: hidden link

If the one works, the other most of the time doesn't work and vice-versa. When editing or publishing, after a refresh it could be otherwise.

iScreen Shoter - Brave Browser - 250115170738.jpg
January 15, 2025 at 4:11 pm #16598183

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Looks like an Elementor bug. Try pasting the entire category name on the search and see if it works for you as shown in the attached screenshot.

Screenshot_210.jpg
January 15, 2025 at 4:15 pm #16598284

luukv-6

Wauw.. I am doing the exact same thing but I am not getting the same result..

It looks like some loading issues, related to WPML? The elementor builder loading takes some time and the edit screen will load a few times as well. But trying to reproduce your screenshot doesn't work.. Can you look into this?

iScreen Shoter - 20250115171405124.jpg
January 15, 2025 at 4:22 pm #16598344

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Yes, it's taking some time to load the Elementor Page builder. Maybe you can check with Elementor support about the loading speed.

As for the categories, I guess it's some browser cache. It seems to work as shown in this screen recording hidden link

January 20, 2025 at 6:51 am #16611790

luukv-6

Hi Kor,

I found a new way to reproduce this bug, steps:

1. Have NL and ENG in sync (as it was) and make sure the FAQs work in both languages
2. Change some text in ENG page using Elementor
3. WPML will now show NL needs 'syncing'.
4. Translate some textfields using the WPML language editor and finish the translation
5. Wait(?) a minute and NL FAQs will be broken:

Result: NL FAQ section is broken and doesn't show any FAQ items.

Could you please look into this?

January 20, 2025 at 11:25 am #16612869

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. The query was missing when I checked the NL page. I've corrected it as shown in the attached screenshot. Now, it shows correctly now. Could you check?

Any feedback from Elementor regarding the editor loading speed?

Screenshot_226.jpg
January 21, 2025 at 7:27 pm #16620322

luukv-6

Hi Kor,

Thank you for your reply, but please double-check my previous comments and try the steps as provided.
This is a WPML error because it breaks when changing translations. Elementor is pointing to WPML as well.

Steps to reproduce:

1. Have NL and ENG in sync (as it now is) and make sure the FAQs work in both languages
2. Change some text in ENG page using Elementor
3. WPML will now show NL needs 'syncing' in the /wp-admin page listing
4. Translate some textfields using the WPML language editor and finish the translation
5. Wait(?) a minute and NL FAQs will be broken on the homepage (frontend)

Result: NL FAQ section is broken and doesn't show any FAQ items.

If you can't find the bug then I can show it to you or maybe you can 'escalate' this ticket.

Thanks in regards!

January 23, 2025 at 5:24 am #16625548

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

January 27, 2025 at 8:48 am #16636425

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I will check and revert back as quickly as possible.