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This topic is split from https://wpml.org/forums/topic/elementor-template-translation-errors/
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Supporter timezone: Asia/Singapore (GMT+08:00)
This topic contains 13 replies, has 0 voices.
Last updated by Kor 18 hours, 59 minutes ago.
Assisted by: Kor.
Author | Posts |
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January 13, 2025 at 8:11 am #16586840 | |
luukv-6 |
Hi Kor, Thanks for looking into this. I do however still have some questions; 1. Why do I need to translate the header template? Can't I translate it using the WPML translation page? 2. Could you also look into my FAQ section issue? A FAQ loop template isn't correctly 'translated' from ENG to NL and taxonomies are missing when updating other (NL ELementor) content. Thanks in advance! |
January 13, 2025 at 8:13 am #16586844 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your patience. Could you tell me a little bit more about the FAQ section issue? Maybe you can share some links and screenshots of the issue? |
January 13, 2025 at 5:44 pm #16590226 | |
luukv-6 |
Hey Kor, Thanks for the follow-up. Steps to try: When I edit or publish the ENG page and wait for the WPML auto translate job to sync it to the NL version, the NL version will have no FAQ items since the filters are reset. Then I have to manually do the above steps for the NL page. |
January 14, 2025 at 4:56 pm #16594112 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. Could you update Elementor Pro so that I can recheck? |
January 14, 2025 at 7:42 pm #16594721 | |
luukv-6 |
Hi Kor, I re-activated the license and updated the plugin! Your are good to go. |
January 15, 2025 at 4:00 pm #16598052 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Seems to be working fine now as shown in the attached screenshot. I can't even search for Dutch categories before the update. Now it works. Could you check? |
January 15, 2025 at 4:07 pm #16598156 | |
luukv-6 |
Hi Kor, I checked it directly but for me somehow it just still does not work.. Please open the ENG Elementor homepage and try loading these filters. It should always have a term already selected and other terms should be find-able. EN: hidden link If the one works, the other most of the time doesn't work and vice-versa. When editing or publishing, after a refresh it could be otherwise. |
January 15, 2025 at 4:11 pm #16598183 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Looks like an Elementor bug. Try pasting the entire category name on the search and see if it works for you as shown in the attached screenshot. |
January 15, 2025 at 4:15 pm #16598284 | |
luukv-6 |
Wauw.. I am doing the exact same thing but I am not getting the same result.. It looks like some loading issues, related to WPML? The elementor builder loading takes some time and the edit screen will load a few times as well. But trying to reproduce your screenshot doesn't work.. Can you look into this? |
January 15, 2025 at 4:22 pm #16598344 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. Yes, it's taking some time to load the Elementor Page builder. Maybe you can check with Elementor support about the loading speed. As for the categories, I guess it's some browser cache. It seems to work as shown in this screen recording hidden link |
January 20, 2025 at 6:51 am #16611790 | |
luukv-6 |
Hi Kor, I found a new way to reproduce this bug, steps: 1. Have NL and ENG in sync (as it was) and make sure the FAQs work in both languages Result: NL FAQ section is broken and doesn't show any FAQ items. Could you please look into this? |
January 20, 2025 at 11:25 am #16612869 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. The query was missing when I checked the NL page. I've corrected it as shown in the attached screenshot. Now, it shows correctly now. Could you check? Any feedback from Elementor regarding the editor loading speed? |
January 21, 2025 at 7:27 pm #16620322 | |
luukv-6 |
Hi Kor, Thank you for your reply, but please double-check my previous comments and try the steps as provided. Steps to reproduce: 1. Have NL and ENG in sync (as it now is) and make sure the FAQs work in both languages Result: NL FAQ section is broken and doesn't show any FAQ items. If you can't find the bug then I can show it to you or maybe you can 'escalate' this ticket. Thanks in regards! |
January 23, 2025 at 5:24 am #16625548 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your patience. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site. |
January 27, 2025 at 8:48 am #16636425 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I will check and revert back as quickly as possible. |