[Waiting for user feedback] Got charged twice for translations

Hello,

Would you be able to go to WPML > Support > Advanced Translation Editor > Error Log and see if there were errors showing from the days the double charge passed?

And also a few things:

1) Would you please provide us the debug info: https://wpml.org/faq/provide-debug-information-faster-support/

2) How are you translating the content, can you send us a quick video showing us your workflow?

See, I did notice a lot of jobs that were charged double (even today!) and they were sent almost at the same time, like 9-10s apart from each other. It seems you use the classic editor or something that uses it since the entire content comes as if it was one huge block which might be part of the reason why the problem happens as well (our devs are looking into this).

In the meantime I have re-credited half of your used credits and removed the current Pay As You Go Debt.

So can you confirm the process is like this:

- The AI tool creates the content
- The AI tool saves the page as a draft
- You/a human reviews the content and publishes it from the back-end > edit page/post section
- The content is automatically translated (you don't send it to translation but have the automatic translation setting in WPML > Translation Management enabled)

If you schedule it or do anything else, any single detail else, please let me know. and also, can you let me know if you use elementor on those pages or is it using the classic editor, gutenberg, etc?

Thanks for the information.

Does it use the "classic editor" block or does it manage to use the normal gutenberg blocks?

I'm asking this because when inspecting the code, there aren't "segments" which are usually created by blocks in Gutenberg, so the entire content of the page is inside one huge block which translates in problems since that's not how standard WordPress Works.

And also, Could you check the revisions for the following page/post hidden link

Can you tell me how many revisions it has from today and the timeframes of them?

Thanks in advance.

Hello,

All I've been doing is exactly to ensure that this won't happen again. Please know that what you're going through is not normal, is not happening to everyone so that means that you have something on your site that is not on other sites and that's what I've been trying to discover exactly so we can then avoid the problem from happening.

So far it seems something in that AI publishing workflow is the one causing this. I have already refunded all the credits, a while ago and at this point if you let me, I'd need access to the site so I can run a few tests and try to see if the problem keeps happening.

If you have ai publishings that still haven't been published, then we can use those as references but I need to see the structure being used there because that seems to be why the system is sending the jobs twice.

I totally understand your frustration but if we could've ensure this wouldn't happen again before, we would've already done it, but again this is happening because there's something on your end that is triggering a double request to WPML to send the page to translation in such little time that it ends up being translated twice as if they were new, so it doesn't even have time to create a translation memory.

We had a similar case once recently and turned out to be a custom code running on a Cronjob from the client that was the culprit, so not something standard, apart from that this hasn't happened often so it's not something we can just "fix" since it's not a WPML bug.