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Supporter timezone: Europe/Vienna (GMT+02:00)
Tagged: Compatibility
This topic contains 4 replies, has 1 voice.
Last updated by Bigul 2 days, 11 hours ago.
Assisted by: Bigul.
Author | Posts |
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March 27, 2025 at 11:26 pm #16870605 | |
dominikN-6 |
Background of the issue: Symptoms: Questions: |
March 28, 2025 at 9:32 pm #16874675 | |
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Thank you for contacting WPML support. Here’s how to translate forms using WPML: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/ Make sure to install and activate the following plugins: Please be aware of this known issue: https://wpml.org/errata/wpforms-incorrect-field-labels-and-email-notification-issue-with-repeater-fields/ If this is still the issue, please provide screenshots showing the problem. I've enabled debug information for this support ticket. Please refer to this link for instructions on how to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/ |
March 30, 2025 at 9:27 pm #16877140 | |
dominikN-6 |
Hello Andrey, |
April 1, 2025 at 3:51 am #16881272 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Thank you for the updates. Please check that you can find the Field Labels for translation in WPML>>Translation Management>>Other texts (Strings) section or WPML>>String Translation, as described in the following doc. If not, please enable the Auto-registration option after a site backup in WPML>>String Translation (refer to the attached image) and update the WPForm (the one with repeater fields) after a minor edit in the contents. Then, clear all types of caches and visit the form in the frontend and check if there is any difference in the results. -- Bigul |
April 1, 2025 at 10:51 am #16882428 | |
dominikN-6 |
Hello Bigul, I'm really sorry, but it seems I'm bit confused/lost :/ Thank you very much and have a great day, zs. |
April 1, 2025 at 3:55 pm #16883833 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Thank you for the updates. A couple of requests for tracking the issue. 1) Please check the attached image. Hope you are trying to translate the highlighted labels. 2) Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our privacy information sharing policies. hidden link -- Bigul |
April 2, 2025 at 8:55 am #16885965 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Thank you for the updates and login information. I can replicate the issue on your site. It looks like a compatibility issue. The result is the same when I duplicate the form and try to translate it. So one request. Can you please try to reproduce the issue in our Sandbox site with a fresh installation? Reproducing the bug in a fresh installation will help us a lot in debugging, and we can escalate the ticket directly to our developers. Thank you for your kind understanding. Sandbox site URL: hidden link Please try the following steps on the sandbox site and make sure the issue exists or not. 1) Configure WPML like your live site -- Bigul |
April 2, 2025 at 11:55 am #16886747 | |
dominikN-6 |
Hello, I've done requested, but I guess I need to have also WPForms Multilangual plug-in, correct? And this needs to be done via FTP. Let me know if there is anything else I can do. Thank you. |
April 3, 2025 at 7:57 am #16890278 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Thank you for the updates and for replicating the issue on the Sandbox site. I installed WPForms Multilingual and had a quick. The issue is existing. So we will debug it further and get back to you as early as possible. Please wait. -- Bigul |
April 3, 2025 at 11:13 am #16891591 | |
dominikN-6 |
Hello Bigul, |
April 3, 2025 at 1:12 pm #16892526 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Thank you. You are welcome. We will debug it further and get back to you as soon as possible. Please wait. -- Bigul |
April 8, 2025 at 1:31 pm #16909666 | |
dominikN-6 |
Hello everyone, do we have any update on this? Thank you for letting me know and have a great day. Best regards! |
April 9, 2025 at 9:12 am #16912088 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Thank you. The ticket has already been escalated to our compatibility team. Our team is currently working on it, and we will get back to you as early as possible. Please wait. -- Bigul |
April 11, 2025 at 3:26 pm #16923407 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, We are getting the expected results in the sandbox site after the following steps. This fix will be included in the future version of the WPForms Multilingual plugin. 1) Go to *wp-content/plugins/wpml-wpforms* folder From <property>value_display</property> </field> To <property>value_display</property> <property>button_add_label</property> <property>button_remove_label</property> </field> 5) Visit WPForms>>All Forms So please try it on your site after a full site backup and let us know your feedback. -- Bigul |