I can't purchase credits

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Author	Posts
August 13, 2025 at 5:47 am #17315454
al-khebraD	Background of the issue: I am trying to purchase more credits for automatic translation on my site hidden link using WPML. Symptoms: It shows my security code is wrong when I try to purchase credits. I have been trying since yesterday with the same card I use everywhere. Questions: Why is my security code being rejected when purchasing credits? How can I successfully purchase credits for automatic translation?
August 13, 2025 at 5:55 am #17315472
al-khebraD	I can't purchase more credits
August 13, 2025 at 11:33 am #17317046
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hello, This is something coming from the payment processor and it usually happens when there's a problem with the card or the bank account that issued it. Can you ask your bank if by any chance they see any rejection on their end but also if it's enabled to buy online. "The security code is incorrect" issue could also happen if by any chance you let the autocomplete feature to add it (it shouldn't do that). if that happened, please check your card CVV and then add it again, manually. Let me know if you had already tried all that so we can check what to do next.

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