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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 2 voices.

Last updated by Kor 10 months, 1 week ago.

Assisted by: Kor.

Author Posts
August 22, 2024 at 6:30 pm #16096278

ritaR

Background of the issue:
I have a website in Elementor and WPML, but the single post template doesn't sync correctly between different languages. In Italian, it works fine, but the English version is broken. I have tried deactivating all plugins, but the problem persists. Here are the links: hidden link and hidden link.

Symptoms:
The single post template in English is broken, while the Italian version works fine. Deactivating all plugins did not resolve the issue.

Questions:
Why is the single post template not syncing correctly between different languages?
How can I fix the broken English version of the single post template?

August 23, 2024 at 8:06 am #16097541

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for reaching us. Could you please check and see if you've translated the Elementor templates following the instructions here https://wpml.org/documentation/plugins-compatibility/elementor/#translating-elementor-templates ?

If you've done this and the issue still persists, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

The topic ‘[Closed] I have a big problems with my Elemento Single Post Template’ is closed to new replies.