Background of the issue:
I started the auto-translation using the Pay-as-you-go option to add a new translation to the website. Previously, this method worked well, translating the entire site with 150,000 - 200,000 credits. This time, I paused the translation after noticing high credit usage with minimal translation progress.
Symptoms:
The auto-translation process is consuming credits without translating the expected number of pages. Despite using 215,285 credits, fewer than 20 products were translated, and the costs have reached €108.11.
Questions:
Why are the credits being consumed without translating the expected number of pages?
How can I ensure that the auto-translation works correctly and efficiently as before?
You can always check the Automatic Translation usage in WPML > Translation Management > Translation Tools > Automatic translation usage reports > Generate report. You'll see how many credits are used to translate pages/templates/products there.
If you're still concerned and would like me to take another look at it. Please let me know.
Furthermore, if you think you do not need to "automatically" translate certain parts of the Website, you can turn off "automatic" translation for certain post types in WPML > Settings > Post Type Translation.
I have created the report, and I can see that many products were translated into Dutch. A key indicator is the number of products—711 products were translated, but in the admin panel, I see that only 36 are translated. Can you help me figure out what might be the issue?
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I've checked your Website and noticed that your server did not meet the minimum requirements as shown here hidden link .
The WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:
Thank you, I have changed the parameters. But what should I do with the products that used up credits but were not translated during the auto-translation?
I checked one of your products, hidden link , and triggering the translation to Dutch does not consume any credits since it has already been translated and saved in our server's translation memory. However, due to insufficient WordPress memory, the translation failed to apply to the product.
To resolve this, you can resend all your products for Dutch translation. This should work without consuming credits. Keep in mind that you have over 3,000 products, but according to the CSV records, only around 1,000 translations have been applied to Dutch. These existing Dutch translations will not use any credits.
I've attached a screenshot for your reference that I translated this product hidden link to Dutch without costing any credits
The topic ‘[Closed] I started the auto-translation, the pages are not being translated, but the amount of money is incre…’ is closed to new replies.
