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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 19 replies, has 2 voices.

Last updated by Kor 10 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
July 12, 2024 at 4:12 pm

abhT

Background of the issue:
I am trying to use the advanced search feature on my website, which is originally in English. The issue occurs when I select a country in Arabic, French, Turkish, or Russian. The link to the page where the issue can be seen is hidden link.

Symptoms:
When I select a country in Arabic, French, Turkish, or Russian in the advanced search, it shows zero listings.

Questions:
Why does the advanced search show zero listings when selecting a country in Arabic, French, Turkish, or Russian?
How can I make the advanced search work for country selections in all languages?

July 12, 2024 at 4:56 pm
July 12, 2024 at 4:57 pm #15943652

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Here is the ticket. Please share the login link to the sandbox site and also the URL of the page in question where I can test the search filter.

July 12, 2024 at 7:46 pm #15944228

abhT

sandbox link: hidden link?

URL of the page in question:

hidden link

July 12, 2024 at 7:49 pm #15944231

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you open the dashboard of the sandbox site and share the login link as shown in the attached example screenshot with me?

Screenshot_75.png
July 12, 2024 at 7:56 pm #15944265

abhT

hidden link

July 12, 2024 at 7:58 pm #15944280

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'm referring to the "Automatic Login" link as shown in the attached screenshot.

Screenshot_75.png
July 12, 2024 at 8:04 pm #15944358

abhT

I do not have the automatic login link. You can log in with the same information.

Screenshot 2024-07-12 230330.png
July 12, 2024 at 8:06 pm #15944375

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

thanks for your reply.

It looks like you've imported your site which is not allowed. But anyway, I can login now and I will check and revert to you as quickly as possible.

July 12, 2024 at 8:09 pm #15944390

abhT

Okay thanks! I’m waiting for your response ASAP....

July 15, 2024 at 8:35 pm #15956755

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Just letting you know that I would need more time to investigate this and I will come back to you as quickly as possible.

July 17, 2024 at 8:37 pm #15968413

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Sorry for the delays. I still cannot find a solution and will have to escalate this to our 2nd Tier Support for further investigation. I will get back to you once I've feedback.

July 21, 2024 at 9:22 pm #15983839

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Sorry for the delays. Just letting you know that we would need more time to investigate this and I will come back to you as soon as possible.

July 24, 2024 at 11:55 am #15998207

abhT

I am waiting for the solution!

July 24, 2024 at 3:52 pm #15999402

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

Due to the complexity of the issue, we were unable to troubleshoot and isolate it on the staging site you copied from your website. Our 2nd Tier Support has requested that I replicate the issue on a new sandbox site from scratch. I will reach out if I need further assistance with this process.

The topic ‘[Closed] Issue with Translating Country in Advanced Search’ is closed to new replies.