Mapping a supported language

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Supporter timezone: Europe/Madrid (GMT+01:00)

Tagged: Exception

This topic contains 20 replies, has 0 voices.

Last updated by Carlos Rojas 11 hours, 47 minutes ago.

Assisted by: Carlos Rojas.

Author	Posts
October 2, 2025 at 7:28 pm #17452980
adamW-21	Background of the issue: I am trying to map a language using the WPML plugin. Symptoms: I expected to see the ability to map a language, but instead, I got an error message. Questions: How can I map a language in WPML? What might cause an error message when mapping a language?
October 3, 2025 at 10:51 am #17454132
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, My name is Carlos, and I will continue working on this ticket Please go to WPML -> Settings -> In the first section, make sure at least one of the translation engines is activated. Then go to WPML -> Languages -> Edit languages -> Map the languages in the last column on the right -> Save the changes and double-check if the error disappeared. Looking forward to your message.
October 3, 2025 at 12:26 pm #17454367
adamW-21	Hi Carlos, We have Microsoft selected as the translation engine. I am still getting an error message when I try to map the languages on the edit languages screen.
October 3, 2025 at 12:36 pm #17454423
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi, Please activate the Google translation Engine, or PTC, and check again. Perhaps Microsoft doesn't cover this language. Also, can you tell me the code of the language?
October 3, 2025 at 1:51 pm #17454612
adamW-21	It's just English and Spanish. Nothing too crazy. I tried switching to google as the engine but I'm still getting the error.
October 3, 2025 at 1:54 pm #17454615
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hmmm. That's strange. Please share the access credentials to the site in your next message, which I have set private, so I can reproduce the issue and double-check the configuration. Confirm you have created a full site backup that you can restore if necessary.
October 3, 2025 at 2:14 pm #17454662
adamW-21	I'm going to need to check on an admin login for you but in the meantime I saw in the Advanced Translation Editor error logs this message being sent out repeatedly. ATE Server Communication WPML has detected a change in your site's URL. We already had a message about migrating the url so I wonder if this is related.
October 6, 2025 at 9:01 am #17458839
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi, Yes, that message is related to the site migration. If you haven't, please finish the migration via the migration banner. The migration banner looks something like this: hidden link If you have already followed the steps on the migration banner, then remove the WPML registration from the site and register it again with a new registration key. Don't forget to create a full site backup before doing this. I have set your next message private so you can securely share the access credentials to the site.
October 7, 2025 at 8:53 am #17462693
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi, Thank you for sharing the credentials requested Please follow the steps described in this message: https://wpml.org/forums/topic/fatal-error-when-rewriting-the-translation-of-languages/#post-15684711 and let me know if the issue disappeared.
October 7, 2025 at 12:40 pm #17463790
adamW-21	In the WMPL account I deleted the url, readded it and got a new key. In the WP admin I unregistered the site and then registered it with this new key. Unfortunately in the edit languages screen when I try to map the languages it still throws an error. What are the next steps to try to get this resolved?
October 8, 2025 at 10:14 am #17466680
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thank you very much for registering the site again. I have consulted this issue with my colleagues, and I have decided to escalate this ticket to our 2nd tier of support, where our specialists will take a deeper look at this issue. I will get back to you as soon as I get more information.
October 9, 2025 at 9:12 pm #17473025
adamW-21	Thanks for escalating this. Can we get an update? We have a frustrated client who doesn't understand why it's not working.
October 10, 2025 at 9:33 am #17474003
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, Our 2nd-tier specialists are already working on this issue. Do you authorize me to create a copy of the site to send it to our 2nd-tier so they can check if the database is corrupted?
October 10, 2025 at 2:01 pm #17474727
adamW-21	Yes that should be fine.
October 13, 2025 at 9:56 am #17479067
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thank you for your authorization. I created a site copy and shared it with our 2nd-tier specialists. I will get back to you as soon as I get an answer from them.