Mega menu syncs

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 7 replies, has 0 voices.

Last updated by Shekhar Bhandari 1 week, 5 days ago.

Assisted by: Shekhar Bhandari.

Author	Posts
March 11, 2026 at 5:08 pm #17890017
Salma Zayed	Hi Support, We keep experience this reoccurring issue on our live site where the header menu keeps being edited. Here is a video showing the problem hidden link We have identify this as the core issue: WP Menus Sync is forcing the CA-EN menu structure onto the US and CA-FR versions. Deleted Custom Links are being automatically queued up to be re-injected. The auto_add parameter is active and pushing items back. Please send the exact Workflow to manage a Mega Menu with Custom Links without triggering this auto-population loop.
March 13, 2026 at 6:53 am #17894299
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. I’ve reviewed the video and can identify the issue. Could you please provide some recorded steps that reproduce this problem? Are you running menu synchronization from WPML->WP Menu Sync? If you’re using mega menus, the most suitable option would be to manually configure menus in the available languages using the top-bar, as demonstrated in the video. Further, To help you further on this issue, I would need further information, so could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instruction here: http://wpml.org/faq/provide-debug-information-faster-support/ Look forward to your reply. Thanks
March 17, 2026 at 6:23 pm #17905793
Salma Zayed	Above is the debug info
March 18, 2026 at 2:27 am #17906155
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you provide me feedback on the following too? I've reviewed the video and can identify the issue. Could you please provide some recorded steps that reproduce this problem? Are you running menu synchronization from WPML->WP Menu Sync? If you're using mega menus, the most suitable option would be to manually configure menus in the available languages using the top-bar, as demonstrated in the video. Look forward to your reply. Thanks
March 23, 2026 at 5:18 pm #17919735
Salma Zayed	I've reviewed the video and can identify the issue. Could you please provide some recorded steps that reproduce this problem? Are you running menu synchronization from WPML->WP Menu Sync? - we are not sure what produces this problem, it just keeps happening. our guest as explained on the first comment is that it happens whenever an update on the plugin is made. It seems the menu sync is done manually If you're using mega menus, the most suitable option would be to manually configure menus in the available languages using the top-bar, as demonstrated in the video. - yes we always manually fix this issue. but the menu keeps changing without authorization
March 24, 2026 at 4:26 am #17920073
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you get more info on the plugin that's updated? Can you ask them to record the process so it becomes easier to debug this further? Can you also check the following errata and see if this helps? https://wpml.org/errata/wp-menu-sync-translation-of-custom-menu-items/ Look forward to your reply. Thanks
March 24, 2026 at 1:48 pm #17922417
Salma Zayed	Hi could you please clarify what you mean by "Can you ask them to record the process so it becomes easier to debug this further?" I want to reiterate that when the menu changes is randomly and we do not know what is causing it. all we know is what the core issue is and need from you the exact Workflow to manage a Mega Menu with Custom Links without triggering this auto-population loop.
March 25, 2026 at 4:19 am #17924314
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, To assist you further, we’ll need clear steps to reproduce the issue. Unfortunately, without being able to replicate it on our end, it becomes very difficult for us to investigate or provide a solution. As mentioned earlier, please review the following errata to see if it resolves the issue:https://wpml.org/errata/wp-menu-sync-translation-of-custom-menu-items/ Additionally, I recommend setting up a staging site and disabling all plugins and themes except WPML. Then, repeat the same steps you’re performing on the live site to check whether the issue might be caused by a plugin or theme conflict. Please let me know if this helps. Thank you.