Problem: The client is experiencing issues with synchronizing the removal of a product category ('GFCP' badge) across different language versions of their website. Changes made in the primary language (CA-EN) are not reflected in the secondary languages (US, CA-FR). The category appears removed on the frontend but reappears as selected in the backend after a page refresh.
Solution: 1. Ensure that the Advanced Custom Fields Multilingual plugin is updated to the latest version. 2. Verify the translation settings for the 'Certifications' taxonomy in WPML. It should be set to 'Translatable' to allow for proper synchronization. 3. Clear the WPML cache and use the WPML troubleshooting tools to synchronize taxonomy data. 4. Manually deselect the 'GFCP' badge from the product in the secondary language and save the changes. 5. If issues persist, check for conflicts with other plugins or custom fields that might affect taxonomy changes. 6. Review backend AJAX/network requests during save/update operations to ensure changes are processed correctly.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket with us.
Problem: You are experiencing an issue where your WPML account and credits are not properly linked to your site, showing conflicting information between WordPress and the WPML account dashboard. Although automatic translation is enabled and credits appear available within WordPress, the WPML dashboard indicates no account or website is linked to the credits being used. Additionally, WPML does not recognize the site as connected despite the plugin registration appearing active. Solution: 1. Delete the existing site key on WPML.org and re-register the plugin using a newly generated key. This ensures that your credits will not be lost during re-registration. 2. Check for WPML site movement/copy notices and respond as appropriate. 3. Verify that the WordPress Address (URL) and Site Address (URL) fields match the live domain. 4. Double-check if the correct, new site key is entered under Plugins → Add New Plugin → Commercial tab. 5. Re-log into WPML.org and refresh the account settings. 6. If WPML detects the translation as English to English, resolve this by enabling "Fallback Untranslated Content to Default Language" or duplicate the page into the secondary English language and adjust the content as needed. More details can be found in the documentation: here and here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
