Memberships Content Restriction Taxonomy

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Supporter timezone: Europe/Madrid (GMT+01:00)

Tagged: Exception

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Last updated by Carlos Rojas 1 day, 4 hours ago.

Assisted by: Carlos Rojas.

Author	Posts
November 22, 2024 at 1:58 pm #16434146
dorothyC	Background of the issue: I am having an issue with the Woocommerce Memberships plugin: https://woocommerce.com/products/woocommerce-memberships/. The Restrict Content Data with Portfolio Tags is not showing after saving because of WPML. Under Restrict Content when I add a Portfolio Tag it saves (and works) but then the tag disappears from that area. The taxonomy Portfolio Tags is set to "not translatable" in WPML so that it does not cause any issues for memberships and it does not show up in the Taxonomy Translation list. Link to a page where the issue can be seen: hidden link I was not able to upload the video so here it is: hidden link Symptoms: The tag disappears from the Restrict Content area after saving, even though it works. The tag only shows up properly when WPML is deactivated. Questions: Why does the Portfolio Tag disappear after saving when WPML is active? How can I ensure the Portfolio Tag remains visible without deactivating WPML?
November 22, 2024 at 5:42 pm #16434980
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting us I will need to reproduce the issue on the site. I have set your next answer private so you can securely share the access credentials. Please don't forget to create a full backup of the site before sharing the credentials. Regards, Carlos
November 25, 2024 at 9:46 am #16438683
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thank you very much for sharing the credentials. I have escalated this ticket to our 2nd tier of support. Our specialists in the 2nd tier have a similar issue with the same plugin and are working on it. I will keep you updated on the evolution of this ticket. Thank you very much for your patience and understanding!