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[Waiting for user confirmation] Payment issues

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Supporter timezone: America/Los_Angeles (GMT-07:00)

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This topic contains 2 replies, has 1 voice.

Last updated by Bobby 3 days, 8 hours ago.

Assisted by: Bobby.

Author Posts
May 12, 2026 at 12:16 pm #18030306

emanuelG-7

Hi. Do i need to update my payment? Received an email from your team that said my site has run out of translation credits and translations are now paused.

Please help
May 12, 2026 at 12:43 pm #18030428

emanuelG-7

Hi. From what the AI told me, I need to access another account that i have for credits
May 13, 2026 at 12:06 am #18031520

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I have resolved this from our side, your site should be now under the organization using the Pay As You Subscription as well as 2,000 complimentary credits.

Let me know your results, please.