Product Category page is broken

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported issues with product panes displaying incorrectly in different languages and header images appearing twice when switching to the French language on their e-commerce site.
Solution:
We addressed the product pane issue by correcting the template settings in Woo Template > Item product catalogus home, which had lost their synchronization. For the header image duplication, specific adjustments were made to prevent the extra template part from being invoked. Regarding the untranslated button texts, we directed the client to a specific support forum thread for ongoing assistance with string translation. If you're experiencing similar issues, we recommend checking your template settings for synchronization and reviewing your translation settings for any missing translations. Additionally, for unresolved issues or if the solution provided here does not apply to your case, please visit our support forum. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

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This topic is split from https://wpml.org/forums/topic/product-variation-not-displaying-the-correct-images/

Tagged: Documentation request

This topic contains 3 replies, has 0 voices.

Last updated by adriO 1 week, 3 days ago.

Assisted by: Kor.

Author	Posts
January 22, 2026 at 3:13 pm #17754438
adriO	Hey Kor, There's a lot more failing in the 'products area'. When selecting the category Snijplanken (Dutch) in the Winkel (Dutch for shop) you can see how the product panes are supposed to be. When selecting french or german on that page you can see the product panes are changing. The wrong kadence element is displayen in my opinion. The displayed element is the one used on the homepage. Next, when switching to the french language the header image is displayed twice. Seems a extra template part is invoked. I reviewed the settings briefly and they seems to be ok. As I am very busy atm I might not be able to respond immediately but I will try to do that as quick as possible. Thanks for helping me out.
January 22, 2026 at 3:39 pm #17754575
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. This should be fine now and could you please check the categories? I've corrected the template in Woo Template > Item product catalogus home. It looks like the settings got messed up and lost their sync. Could you check and see if it's displaying fine now?
January 22, 2026 at 5:47 pm #17755049
adriO	Hi Kor, The category pages seems to be ok now. Thanks for fixing that. I did notice that the button texts are still in Dutch for pages with custom button texts. Jus a reminder. I'm happy that you are willing to sort it out but (perhaps more important), how am I able to translate them myself? Next to that it would be great when WPML auto translation took care of it.
January 22, 2026 at 5:50 pm #17755054
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. This should be a one-time process, so it should be translatable without any issues going forward. As for the button translations, we can continue the discussion here: https://wpml.org/forums/topic/some-strings-are-not-translated-3/ . I’m still working on that ticket, and I apologize for the delay.
February 3, 2026 at 5:37 pm #17789240
adriO	This seems to be solved. Thank you Kor!