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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are managing WooCommerce admin emails on a multilingual site using WPML, and you receive multiple notification emails in all available languages when an order is placed.
Solution:
This issue may be related to the WooCommerce Bookings plugin, which has a known problem with sending multiple confirmation emails. Currently, there is no workaround available. We are working with the plugin author to find a definitive solution. For more details, please check the known issue here: WooCommerce Bookings - AutomateWoo multiple confirmation emails sent when using 3D Secure payment.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 3 replies, has 1 voice.

Last updated by Andrey 3 months, 4 weeks ago.

Assisted by: Andrey.

Author Posts
April 7, 2025 at 4:00 pm #16905310

william-johnH-2

Background of the issue:
I am trying to manage WooCommerce admin emails on my site, hidden link, which uses WPML for multiple languages.

Symptoms:
When placing an order, the admin receives notification emails in all languages, resulting in 6 emails if there are 6 languages available.

Questions:
How can I configure WooCommerce to send admin emails in only one language or just one mail?

April 8, 2025 at 4:15 pm #16910414

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

While one of my teammates addresses your ticket, I'll provide you with some initial debugging steps.

You should only receive the email in the language set in your profile settings.

Does the issue still occur if you temporarily disable all plugins except WPML, WooCommerce, and WooCommerce Multilingual & Multicurrency?

Before making any changes, please ensure that you back up your database first.

April 8, 2025 at 7:45 pm #16910755

william-johnH-2

The issue has bee on and off ever since I started using WPML. But I see there is a related issue with the Woocommerce Bookings plugin, which I also use.

April 9, 2025 at 12:49 pm #16913687

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

This could be the reason for your issue. The WooCommerce Bookings plugin has a known problem with multiple confirmation emails being sent.

Currently, there isn't a workaround available for this specific issue. Our development team is in contact with the author to find a definitive solution.

https://wpml.org/errata/woocommerce-bookings-automatewoo-multiple-confirmation-emails-sent-when-using-3d-secure-payment/